[Resolved]  Goibibo.com — No refund by GOIBIBO on cancellation of bus

Address:

Hyderabad, Andhra Pradesh

Hi, I have booked a bus ticket with GOIBIBO on Jan 4th, 2014 from Hyderabad to Mumbai for date Jan 4th, 2014 with booking id GOBUS677bc[protected]. I have reached boarding point one hour before the boarding time. I have called operator (number given in ticket) to know the bus location and when it will reach boarding point. But the bus operator replied that the bus has cancelled due to RTO check-up. Then I called GOIBIBO customer care number [protected] at 21:39 IST Jan 4th 2014 ( call duration of 14 min 46 sec) from my mobile [protected], the representative checked with bus operator and confirmed that the bus has cancelled and he gave two options to me. One is to choose an alternative bus for travel. Second is to provide complete refund. While discussing the things the call got disconnected and I have called one more time to same number at 21:55 Jan 4th 2014 (call duration of 11 min 51 sec), the representative checked with bus operator and confirmed that the bus has cancelled and he gave two options to me. One is to choose an alternative bus for travel. Second is to provide complete refund. As the alternative bus is far away from my boarding point, I have chosen complete refund and asked him to send a message regarding that. I have received a message from GOIBIBO at 22:12 Jan 4th 2014, saying "Your cancellation request has been submitted, we would send you the refund details within 24 hours". I have not received any information after that then I dropped a mail to [protected]@goibibo.com on Jan 8th saying I have not received any refund information for my ticket. But I got a weird reply from [protected]@goibibo.com saying, “As per the investigation done with the operator, we identified that the bus was not cancelled as per bus operator. Hence, we are unable to process any refund.” Then I replied to that mail with all my call details logs, and message information as a proof. [protected]@goibibo.com replied like “In case of bus cancellation we need to validate the same with the bus operator once they will process the full refund then only we could be able to process the refund”. I am getting almost same reply from Jan 11th Jan. I am not getting any other reply on this. I don’t think they are processing my request also. My ticket details as below . Travels: EMPIRE TRAVELS Shah Group (DIRECT BUS) Booking ID: GOBUS677bc[protected] Operator pnr : SHTRCEP[protected]SVR-1001 Bording point : Near Telephone Bhavan Lakdikapool . Looking for action on this.