Goibibo.com — No Refund for cancelled flight

Address:

Mumbai City, Maharashtra

Booking ID: NSGECWLHH Booking Date: 05.11.14 PNR: ECWLHH Carrier Name: SpiceJet Flight cancellation intimation date:13.11.14 Goibibo.com complaint number: 167643 The booking was made through Goibibo.com for 2 people, from Mumbai to Delhi and return. I got an email notification from SpiceJet that the flight was cancelled and on speaking with their customer care representative they confirmed the same and also assured the complete booking amount will be refunded. I checked up with them on 05.02.15 and they promplty responded saying that the entire booking amount has been refuneded to the travel agency. I then checked up with Goibibo.com and this when I realized that their "24x7 Help & Care" support page insisted that the complaints were sent in writing through their portal as apparently it is faster to wite to them!! I did that, hoping that they would keep to their promise of reverting within 24 hours. The complaint was booked on 16.02.15 and I got a response back on 19.02.15 saying my cancellation in still "in process". The booking was cancelled in November 2014 and even after three months, the processing was not complete!! After their email dated 19.02.15, I never got an update on the refund status even though they had mentioned they would revert within 2 working days. I tried calling them on their helpline and found that one of their numbers did not exist ([protected]) and the second number did not have any options to submit or follow-up on a complaint!! Very conveniently Goibibo.com has chosen to ignore what the customer has to say about their service. This was the first time I was using Goibibo.com and it would be my last. I would also prompt all readers to refrain from using their service. The flight booking cost me Rs.26, 034/- and I demand Goibibo.com for immediate refund of the amount without any further delay!!