[Resolved]  Goibibo.com — Not booking tghe ticket and sher negligance from there side

Address:

Hyderabad, Andhra Pradesh

I was booking a ticket from hyderabad to lucknow from this website I made a payment from my card. The transaction was successful and the money deducted from my account but the the message came"we are confirming your booking your payment is successful" After that after 30 minutes I got a message from the site that I would be notified when the booking is confirmed and if I had any query I can call the customer care. After that after a long hold I reached the customer service executive and he told me the ticket is still processing and i will be notified when it is confirmed and he told me to call back after 30 min. I made the call after 30-40 min then the other customer service executive informed me that the ticket has not been booked and gave me 2 options either i go for the full refund or he can book other ticket I told him to be on the call while I confirm, after 4-5 min he put my call on hold and did not received it back. then I called for the 3rd time, this time the customer service executive told me that nothing can't be done I will have to pay the remaining amount i.e. difference amount and I can book the ticket or else I can go for a full refund.I requested him to book the other flight but I denied to pay any extra amount also he wasted around 20-25 min in telling that he cannot do anything and he cannot transfer the call to any senior executive and else else...after 30 min of all discussion I reached the floor supervisor I have updated him with the same situation but in vain. I have always booked my ticket from this website I feel its safe and reliable but after today's incident what can I say..it was really disappointing that there was no fault from my side and still due to goibibo or airlines mistake i am not able to travel because the increased price was bout more than 100%...and I simply can't afford it. if i would not hav got false assurances from goibibo end I might would hav been able to book another ticket from other website because it was available at other websites, i checked.