[Resolved]  Goibibo.com — not refunding money when operator canceled the bus service.

Address:

Hyderabad, Andhra Pradesh

I have booked a ticket from Amalapuram to hyderabad on 1st january 2014 in goibibo website for orange travels bus.
Before 4hours of departure operator of orange travels made a phone call from number [protected] to my registered number and said "Due to some RTO issues bus service got cancelled". The bus was supposed to start at 7.40P.M in my boarding point.
I have waited in my boarding point for alternate journey from 6.00PM to 9.20PM.
But, the bus which i have booked was not travelled on that day.
when i made a refund request to ibibo customer care on 2nd january 2014 they are saying that bus was not cancelled and there won't be any refund.
They gave me the orange travels operator number [protected] to check with them for service cancellation. when I called orange travels number which was given by goibibo representative he said that bus was cancelled and make a refund request to that website.
One of my friend also booked the ticket for same bus on that day. He too facing same problem.

Details are as follows:
Travels:Orange tours & travels.
Booking id:GOBUSed48d[protected]
Seat number:H1

Please take an action on them as solve my issue as early as possible.