Goibibo.com — Payment deducted from my bank account and transaction shows failed and no one is returning back

Address:

Mumbai City, Maharashtra

Hello I was trying to booked a flight ticket on 5th September 2015 around 1.17 pm. From mumbai to lucknow for Rs 5441. At the time of payment the transaction shows failed and at the same time the amount deducted from my bank. Same time I contact goibibo support they said it will be automatically credited to your bank wait till Monday. I waited till Monday but nothing happen. I contacted my bank and take out the statement which shows that the amount is deducted from my account in name of WWWGOIBIBOCOMGURGAONIN. Then I contact goibibo groups CEO's office where Mr.Rohit and Mr.Ankur were handling my case. After telling them every thing and sended them the statement of my account they said to wait and after waiting 7 days they said that they have contacted PAYU TEAM there payment gateway but they also said that the transaction was failed and no money was charged.then I again contacted my bank and manager told me that the amount is deducted in there name and it's has been credited till the time they did not reverse the amount to your bank you will not receive any money. I told this to Mr.Rohit but he is saying the same thing the money is not charged from your account. Now no one knows where is my 5441Rs gone. It's already been a whole week passed out. It's is clearly seen in the bank statement that it has been charged by goibibo and now they are denieing it. After getting fed up and hopeless I taught putting a complain on consumer complaint so I can get back my hard work money. It's not the small amount sir. I hope you people will help me to get my money back. If goibibo will do like this to everyone then how is that company trustfull. PAYU is having tie up with goibibo and it's there look out to get the money. I am paying for nothing and struggling for my own money. Please if anyone can help me please. You can contact me on my email Rahul.[protected]@Gmail.com Please please can any one help me.