Goibibo.com — Providing bad bus services on their website

Address:Gurgaon, Haryana, 122001
Website:www.goibibo.com

This is to inform you that.I had taken the bus service from delhi to manali from goibibo.com.
These are the tickets details:

Delhi manali
Thursday, oct. 1st, 2015
Confirmed operator pnr no. Qza57be
Mr vinayak varshney mr ayushi varshney
Mr shivangi gupta mr mayank kumar
Raj himachal holidays 22, 21, 18, 17 21:00 hrs majnu ka tilla, opp. Petrol pump, near gurudwara majnu ka tila, delhi
Parshwnath building, near gurudwara
Tata a/c seater (2+2) seat number departure time boarding point
Booking date from to booking id
27 sept. Delhi manali gobusandc13e[protected]


1) un availability of bus when we visited at the location.
2) for around 2 hours we were searching for bus.But there is no availability of bus.
3) then we have provided with a bus.But they take extra 60 rs to keep our luggage in the bus.When we already paid for everything why they asked for extra money.
4) bus start timing was 9:30 pm but it starts at 11:30 pm
5) bus have no permit to enter in punjab and it takes around 2 hours to get that permit.
6) bus has to reach manali at 9:00 am in morning.But it reached manali at 4:00 pm noon.
7) on booking it was displaying bus as tata ac.But the bus provided was different from tata ac.

This bus traveler is not bothered about anything.This is a poor services that they provide on there website. Also the travel agency is not bothered about all this and these issue they create daily for one or the other passenger
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customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Mr Varshney


Greetings from GoIbibo.com!


With regards to your email, we regret the inconvenience caused to you. We are getting this checked with our red bus team and they are working on it. We would advise you to provide us time till EOD Thursday so we can resolve this to your satisfaction.


In case of any further assistance, you may write again. We will be glad to help.


Thanks and regards
Rohit Singh
GocareTeam

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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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