[Resolved]  Goibibo.com — Refund issues with Goibibo.com

Address:New Delhi, Delhi

Hi, This is in regards to the refund issues I am facing with Gobibibo.com. I have booked my flights tickets of Thai Airways through Goibibo.com. Due to some Visa issues I had to reschedule my connecting flight tickets. I contacted Goibibo.com for rescheduling the tickets and they charged my Rs. 3902 for two tickets. I found the same incorrect because I read the thai airways policy that there are no charges for rescheduling the tickets. So After that I contacted Thai Airways ticketing department directly and told them the issue. They told me that Goibibo should not have charged any charges as it is free. Then i made the thai airways executive to talk to Goibibo.com Agents directly conference call. He discussed everything in detail with Goibibo agent (Mr. Farhan) that no payment should have been charged and the payment should be refunded. Finally Thai airways agent rescheduled the tickets for his side directly and told the Goibibo agent to refund the money. The Goibibo agent agreed at that time and promised me to send me the refund mail within 10-15 mins. But I didnt receive any mail till neither they processed any refund request till now. I like your show very much and I really appreciate the way you handle the customer request. I please request you to go ahead and take a look at my problem. Thanks Ankit Jain
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Aug 14, 2020
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    +91 12 4674 9000 [CEO]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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