Goibibo.com — Refund not given

Address:

Lucknow, Uttar Pradesh

Consumer Complaints GOIBIBO – REFUND NOT GIVEN.

Booking id – GOBUS7F2E[protected]
My journey dated 20 June, 2014 from Agra to Lucknow was booked from goibibo.com, by VOLVO Bus ( Dep time – 10:00 AM from Agra ) . The bus broke down in between Agra and shikowabad (at Toll tax gate) . No arrangements were made by vendor. I had to go from my own . The conductor told that money would be refunded from respective sites . On 21st June I had a talk with company’s representative and he told it would be refunded within 4-5 days .
Till know my refund has not come . Again I had a talk with their representative and they told to wait. I even sent many mails but they always say that we are in talk with the vendor . NOW IT HAS BEEN 25 days since the booking .
And my money is not refunded . Kindly help me .