[Resolved] Goibibo.com — Technical Failure/Booking Failure shown by Goibibo after booking a ticket and successful payment and irresponsible behaviour

santosh_kumar87

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

On 21 december at 01:25 hrs I had booked hotel kapil, shimla using Goibibo website booking date from 8th Feb to 10th Feb'15 .While booking successful payment was done by SBI Net Banking with Transaction Ref no. IG00IQSEC1, their website shown technical error and booking state as failure . Though amount got debited from my account. The Booking ID was HTLH52MEWC After sending lot of mails to them, first of all they dont respond I have already contacted my bank for a statement and it states the money is with Goibibo PFA the proof If i call them up, they keep telling transaction has failed; and will forward the ticket to payu team their 3rd party for transactions and then close the ticket without proper resolution My old recently closed ticket from goibibo without proper resolution was : 60653 Recent ongoing ticket is : 64833 Please look onto it with priority /Santosh

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Complaint marked as Resolved

Hi Got an update finally from goibibo today accepting the fault today:: " Dear Mr. Kumar, Greetings from Goibibo.com!!! This is in reference to your query regarding payment deduction against booking id HxxxxxxxxxWC. We sincerely apologize for the inconvenience caused to you. We would like to inform you that we have processed refund from our end. Refund shall reflect in the same source through which payment was made within 5 to 7 working days." /SAntosh

customer support has been notified about the posted complaint.