[Resolved]  Goibibo.com — Ticket Cancelled without informing Passengers and Refund not provided

Address:Ahmedabad, Gujarat

I had booked 3 bus ticketd for my relatives from Goibibo on 22nd Nov 2014. Gobibio ID- GOBUSa3b9b[protected] Reg Mobile No- [protected] Date of Travel - 24th No (Ahmedabad to Diu) On 24th Nov, When I tried to connect to Bus operator to confirm the Bus Number, I found that all contact number[protected], 1400 ) ) mentioned in the ticket, do not exist. I connected with Goibibo Toll Free to find correct number of bus operator but they failed to provide. In between, I got sms that my ticket has been cancelled . When I checked at goibibo site then I found the status- "Operator Cancelled". As It all happened just few hours of bus departure, I had no choice to book tickets from another travel agent. So. I booked the ticket from another travels and travelled to destination. When I was about to board in another bus which was booked after cancellation, I got call from previous bus operator to board on their bus but I told them as Goibibo has cancelled the ticket So, I am travelling with another bus service. Thereafter, I wrote so many mails to gobiibo to chase them refund but everytime they suggested to contact with bus operator. Now I raise complain against goibibo Team on following grounds- 1. All contact number of bus operator, printed in the ticket do not exist. You can check in the ticket attached. 2. If Bus Operator says that he has not cancelled the bus ticket. Why did they change the status on Website. For evidence, I have taken print out of that ticket too with TicketStatus- "Operator Cancelled" 3.I have written too many to them from my ID- sandeepgarg.[protected]@gmail.com. I got some nonsense replys- pleas talk to bus operator. If i could speak to bus opearator then I could speak to another day when I was facing issues. Now, Gobibio is denying to refund my money. All evidences have been uploaded- 1. Ticket with Confirmed Status 2. Same ticket with Operator Cancelled Status. Please check. Regards Sandeep Garg Cont No [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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I have booked bus from Indore to Pune with following
details,

Date Of Journey:[protected]

Operator:-Paulo Travels

PRN:-P[protected]

This bus get canceled and I have not got any
single message or email for same.

Not i need compensation for following things,

1.One time lunch

2.One time dinner

3.One night stay rent

4.One day salary.

Because of bus cancellation I need to pay extra money and I Am not able to report to office as per schedule.

I have call customer care 5-7 times but each time they are replying "Will get refund in 5-4 working days".But that never happens.
I want compensation for all things otherwise I will go with Consumer court.
Dear Mr. Mittal,

Greetings from Goibibo!!

This is in reference of your mail we have received regarding the refund. We apologize for the inconvenience caused.

Please note that we are getting it checked. Will revert you by Thursday EOD.

Regards
Goibibo Team
Dear Sir/Madam,

Greetings from Goibibo!!

This is in reference of your mail we have received regarding the refund. We apologize for the inconvenience caused.

Please note that as per the operator Mr Mahesh Bhai ([protected]) this bus was not cancelled. Operator has claimed that you wanted to cancel this ticket but as per the 8 hours cancellation policy no refund is applicable on this.


Regards
Goibibo Team

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