Goibibo.com — Ticket ID Goibibo - 84918 Delay in Refund

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Bangalore, Karnataka

Hello Team, I have booked Air Asia flight tickets during November month for Journey day 10th Jan'2015 and later on due to some reasons i had to cancel my ticket. I called Goibibo for ticket cancellation and they clearly told that for Air Asia flights i need to directly contact Air Asia for cancellation, Gobibo cannot help me there. Hence, after so much followups i cancelled my flight through Air Asia. But Air Asia haven't refunded my money back saying " As your ticket has been booked by GoiBibo so they will process your refund request. You have to contact GoiBibo". Again when i contacted Goibibo(via mail and call both) they asked me to charge cancellation Fee. My First Question is why should i pay cancellation Fee to GoiBibo when they haven't cancelled my ticket.. It was me who spent lot of money on Phone bills and calling Air Asia and Goibibo for cancellation. Then GoiBibo Told that they will not charge any cancellation Fee and will refund my Money on 5 Jan'2015. But now its 18th Jan'2015 and i have no mail, No communication, No update. I followed up 100 times and now its heights of frustration. I need my refund money and i will not pay any cancellation Fee or any Airport Tax. Its been 25 days and i am waiting for my refund or atleast an update. I expect reply this time atleast. //Megha