Goibibo.com — Worst management and refund

Address:	Vadodara, Gujarat, 390012
Website:	goibibo.com

I mr jigar patel have booked a travel ticket on bus from lonavala to mahabaleshwar. And my travel date was 31 st march 2016, and my seats confirmed was :- operator pnr no.[protected] and my booking id was gobus68f1e[protected] and my seat no was s15, s16, s17, s18. And the bus was from mahavat tour and travels a/c sleeper coach.
My complain against this booking is as follows:-
1. The driver called me one hour before that the boarding point is on express highway and not in lonavala center point hotel lonavala bypass which was given in my booking chart and in my ticket also.

2. The new boarding point was on very dark place, no light was there at almost 10 pm. And even no body was there at that time and i was with my family in a new place where i dont know the road and even people also bcoz it was new place new state for me. I and my family was waiting till 1.45 minutes for bus than after the bus came there.

3. After boarding he checked my tickets and given me my seats where we have board. He also asked me where to go & i told that we are going to mahabaleshwer as shown in booking.

4. He has a full responsibility to drop us at our point where we have to go as we were new for that state we dont know where we have to stop. Thanafter he took us to goa and not in mahabaleshwar. And he told us to reach mahabaleshwar at your own risk in that dark place. He told that he dont have any responsibility to drop us at our point and we have to tell him that here is our point and we will drop here. But how it is possible for us as we were new to that state. We dont know the place and even road.

5. From goa we took a taxi for mahabaleshwer as there was not any other cheap vehicle on that place on that time as he drop us near 10 km before goa.

6. The taxi driver took 7500 rs for taking us to mahabaleshwer as it was too long also and time was also was his. So we agreed for that because my family was also with us at almost 4:50 in morning. No body was on road was very dark that day.

7. I just want my ticket amount back and the charges of taxi which i have paid due to that bus mis management.
I dont want any thing for which we suffered a lot.But we will never go with ibibo.com next time and we will also not recommend any body in our family or relatives or friends.

8. The total rs for ticket is 4056 + 7500 for taxi the total amout is 11, 556/- rupees. That we want back as we have a suffered a lot

9. I request you to lodge for me as i knew that lots of people was suffering with this matter but are not going for a complaint or they dont know how to lodge online. But i want to teach a lesson that they cant do whatever they want as their business is running due to us travelling people.

Thanks and support me for this

My name is jigar patel [protected]
Vadodara, gujarat, india 390012