Gojavas Courier — Shipment returned without attempting delivery

Address:	East Khasi Hills, Meghalaya, 793010
Website:	Gojavas.com

I placed 3 orders on 14th jun 2016 on purplle.com and later gojavas confirmed the reciept of orders with nos
Mumpupp1066257
Mumpupp1116477
Mumpupp1084735
I was out of station from 20th to 27th with my family behind. Later on, after coming back i checked up the orders it showed that it came to shillong (Where i live) on 20th jun and was returned to origin on 23rd jun 2016 dut to unservicable pincode.
Now this is not happening for the first time, it has happened earlier also with me with gojavas.
If pincode was unservicable why the order was taken in first place.
Secondly its not that gojavas has not delivered earlier from purplle on same address and pincode. They have but i had to go and get the consignment picked up.
Whenever i could not they don't deliver and return it because my location is 10 km away from main city and they don't want to come there and so return it saying unservicable pincode. If it is unservicable why order is taken and the order is brought to shillong and then sent back with delivery distance just 10 kms away. Why is the person is not called up.
The standard practice of gojavas people in shillong is to give two sms one order out for delivery and 2nd delivery could not be attempted and shall be tried again next day and the 3rd day the return it.
These guys at shillong should be csorted out nice and proper and their franchisee should be cancelled.
I want an explanation from gojavas