[Resolved]  Gojavas — Not Delivering my Snapdeal order

Address:

Hyderabad, Andhra Pradesh

I have ordered a Product on snapdeal.com. It was shipped on Gojavas with Tracking number :- UNISNPP3829918. The Parcel reached Hyderabad without any problem. But from then the Problem starts. The Parcel has reached HYD Diamond Point Office. And there on the same day they kept a status that "OUT FOR DELIVERY". Within half an hour they kept the Status "Undelivered. As the parcel reached incorrect Branch, Will forward the Package to correct Branch." But then also they have not forwarded the Correct Branch. They kept parcel with them. And on the Next day, They have again kept a status "OUT FOR DELIVERY" at 5:40PM and immediately at 6:10PM, They again kept a status of "Undelivered. As the parcel reached incorrect Branch, Will forward the Package to correct Branch." They are not at all delivering the parcel. And they are not even forwarding to Correct Branch. I have called their customer Service and gave a complaint but they simply say wait for 24 to 48 Hours, definitely it would be delivered. So i have asked them fro branch address so that i can go and collect the package. But they are not giving their address or contact number. And simply they are saying "Our employees will be busy so we wont give office address or Contact numbers". Courier Name:- Gojavas Tracking Number:- UNISNPP3829918 Received in Hyderabad:- 28/06/2015