[Resolved]  State Bank of India — EPF NOT RECEIVED TO MY SB ACCOUNT SINCE 8 MONTHS

I am 70. I am getting Employees Provident Pension of a small amount of Rs.423/- p.m, credited to my SB Account at SBI, Malleswaram Branch, Bangalore for the past 10 years or so. MY PPO No. isKN/BNG/31164 and PF A/c.No.KN/14367/17.
I have not received my pension for the past 8 months starting from Jan. 2013 till now. On visiting the Bank the Manager told though they have sent my Life Certificate to the PF Office during Dec. 2012 they have not taken any action in sending the pension amount. Further, he gave me one more Life Certificate and asked me to submit the same again to the PF office.
I took the application form along with my covering letter to the PF office near Richmond Circle. The case worker a lady after going through the application verified her computer and told that the pension is sent regularly and nothing is pending in their office. I requested to give acknowledgment for having received the application. She bluntly refused to receive the covering letter or give any acknowledgment. Further she was just talking in Tamil in spite of our talking in English and Kannada. She was very rude with every visitor.
I have informed the matter to the SBI but there is no action from them. I have written Complaint letter through internet. All the three times they just send a reply please refer the matter to PF office and your Branch and say the matter is closed. I have even sent a complaint asking them how they can close the matter when nothing is solved. They asked me to talk to help line on phone. The helpline person bluntly told they do not deal with any EPF complaints.
Finally, 4 times I have sent SMS to the SBI Chairman, Mobile No.[protected] and each time I get the reply 'YOUR SATISFACTION IS OUR DESTINATION'. People have talked me on the subject but there is no solution.
I am in Vidyaranyapura 15 kms. from my Bank and PF office is about 20 kms. and at this ripened age to receive Rs. 423/- I have spent more Rs.500/- on transport and phone calls, SMS messages, etc. and considerable time and energy but to no avail.
Please help me out in getting my due pension,
Thanks
K.Prathap Kumar
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Aug 14, 2020
Complaint marked as Resolved 
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