[Resolved]  Sleepwell — Poor Quality of Mattress

Address:

Bangalore, Karnataka

Dear Sir,


I have purchased mattress last year in January and the problem of sagging start in August. I thought this is natural with this mattress.I also asked the sales person in your store to send someone for check but nobody come.


I then start following up with Sleepwell Customer Service and then said that the mattress is good (though it has sagging problem). I again complained for the mattress this month and now they agreed that mattress is sagging.


Based on the guarantee terms they are asking me to pay rs 7200 to exchange new mattress. Also they are saying that the refund will be done only by total mall not by them as i have purchased the mattress through Total Mall.

I dont think that paying 7200 rs again for a defective product is an good idea.


I have found that Total Mall is providiing low quality product and even other products like bedsheet, pillows has some or the other problem. But this is a high cost product and i am not sure why quality is compromised with this product.


I would request you to please fight for me and provide me refund the money paid for this mattress.


Regards,

Abhishek