Grahakseva.com — Delhivery courier worst policy demanding government id

Address:	421503
Website:	www.delhivery.com

Dear sir / madam,

This is in regards with purchase order 90857241 shopclues.com. Logistic partner delhivery courier ( s[protected] delivery boy visited home for delivery of product & demanded government id proof. Usually it happens when one collect parcel from courier franchisee. I also spoke to his senior over phone mr. Akshay and asked him the reason for the same. He said without government id proof we cannot handover parcel. I told courier delivery boy to verify phone number mentioned on parcel, he did it.

Do delhivery take responsibility that id information of customer will not be misused any where else. Do delhivery courier have any rights to collect government id proof of buyer at delivery ? Is it mention any where in indian law to demand government id proof of buyer at delivery ? Is it mention any where on delhivery courier portal ?

I want perfect clarification for the same & appropriate action on logistic partner. I will take up this issue in consumer court, media, social media & public awareness.