Great Eastern Appliances — Defective item supplied

Address:

Khordha, Odisha, 751009

To,
M/s great eastern appliances (P) ltd.
158, sarat bose road, kolkata-700020


Dear sir,

I visited your bhubaneswar showroom at bapuji nagar, bhubaneswar on 26.06.2016 along with my family members. I paid rs.7500/- (Seven thousand five hundred only) vide your invoice no. Bbs/sa/1617/03172 dtd.26.06.2016 for a microwave oven mw oven grill-17 lt to 20 lt with accessories, as per your assurance to deliver the materials on 27.06.16 by 12.00 to 2.00 pm. Your delivery boy came on 27.06.16 with a box, the cello tape of which was cut beforehand which we objected and signed the challan with an objection. After half an hour after delivery at 2.30 pm, your service engineer mr. Dipak opened the box and found that the appliance was heavily dented. He contacted your mr. Rajesh and mr pramod and advised them to replace the oven immediately. It is unfortunate that neither you have replaced the appliance nor refunded my money paid to you for the purchase of the oven even after lapses of 24 hrs.

It is now clear that you have supplied the oven with clear intention to exploit, ditch, harass and cheat a customer like me.

Please note that, you are hereby requested to remove your defective, undemonstrated appliance (Oven) immediately with replacement or refund of money instantly or face the consequence as per proper forum of law of the country for which you will only be responsible to pay for deficiency of service, supply of defective material, attempt to ditch a customer, mental agony, harassment and damage thereon.

If you are not replacing the appliance or fefunding the amount within next 24 hours, i will be constrained to sue you in the appropriate court of law which please note. The storing charges of rs.327.00/- per day and bank interest on rs.7500/- will be paid by you.

Thanking you,

Sanjit das,
Advocate, odisha high court
Ph:[protected]