Great Eastern Trading Co — Wrong Delivery + Misbehave + Harassment for Installation & Delivery

Address:

Kolkata, West Bengal

Invoice No- NP/SA/1516/00683 Invoice No- NP/SA/1516/00682 My name is Pradipta Hazari. I bought two Hitachi 1ton AC from Great Eastern Narendrapur branch. First of all they couldn't give us the purchase bill itself.They just gave us the card payment bill and told us to collect the final bill on next day. At the time of purchase they told us to make delivery within 1 day and make installation within next 24 hours of delivery. But in real they made incomplete delivery of the product after 2 days without the copper pipe and wire also they gave us the AC which we didn't order. We came to know this as Hitachi Installation guy tried to install this and they found the outdoor machine without COPPER PIPE & WIRE.Till date there are no confirmation of installation yet. We went at the store 2 times and call them at our best. But they didn't respond our call properly. They just received those call and disconnected those call at their wish. As there are patient in our house we request them to do the procedure in time. But they are misbehaving with us almost every incident. We go for Great Eastern for the brand name they having. But after this service we are regretting at our decision. Is this the Brand Name you want to carry on-wards. But we will not do the same fault that for sure. Now kindly look into this ASAP as we can not do beyond this with our limited scope.