[Resolved]  Great Eastern Trading Company, Salkia — customer harassment

Address:

Howrah, West Bengal

I have purchased whirlpool refrigerator on 23rd of May 2014 from this shop.When the salesman giving me feature details of the Refrigerator then he did not told me that sir i[censored] purchase it then it will be delivered to your home in 3 to 4 days.When I done the payment of Whirlpool refrigerator of 14200 INR on 23rd of May 2014 then the salesman told me that sir it will be delivered to your home in 3 to 4 days.I got little bit disappointed and told the salesman that I need it tomorrow but salesman told me that sir it is out of stock it will be delivered to your home in 3 to 4 days.
After 4 days refrigerator was not delivered to my home.On 5th day I call the salesman then he told sir it has come to our showroom we will deliver it tonight.But they did not delivered.I try call the salesman but he didn't picked my phone and also when call on showroom number then also no body pick my phone.On 31st of May(Saturday) I went to the showroom I had an argument with the salesman and I wanted my money back.Then salesman said sir please take the other freeze which is there in our showroom.I said no I want that which I had purchased.They still say that this is not in our stack.They again told me that sir if you want that one then you have to wait another 8 days that is on 6th June we will deliver to your home.I got frustrated but then I had to buy refrigerator then I decided lets wait for next 8 days.But these 8 days also passed but refrigerator is not delivered.I try call them but they never took my phone calls.On the 7th June I went to there showroom and had a again an argument and took my money back.They gave me my money back but what the harassment which i had gone through.Showroom told me that is not their fault.
I told them If your salesman knows that this refrigerator is not in stock then he must have informed me before purchasing.And then you guys does not pick my phone and do not informed me about anything each time I have to come to your showroom.

I request this forum to take necessary action this showrrom for the customer harrasment.