Greendust.com — Wrong product received.

Address:

Birbhum, West Bengal

On 28th february 2015 i ordered prestige pic 10. o induction cooker (factory second). order id is 22455651. on 23rd february 2015 i received the packet containing prestige mini 1.0 instead of my order prestige pic 10.0. and also the cooker does not work. just receiving the product i have sent them more than five mail about my problems. some complaint id is 101095 on 23/02/2015 & 101318 on 01/03/2015. and i also contact with them by phone. but till date i can not get any type of response from them. at that situation i want to file a case in consumer forum againnst that type of 100% cheating company. how can i do that?