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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Last updated Mar 26, 2024
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Gujarat State Road Transport Corporation [GSRTC]
Customer Service Contacts

Gujarat State Road Transport Corporation [GSRTC] Phone Numbers

Phone
+91 80 2676 7702
1764
870

Gujarat State Road Transport Corporation [GSRTC] Website

Gujarat State Road Transport Corporation [GSRTC] Head Office Address

Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India
380001

Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 2

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A
Amishv
Feb 7, 2024
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Gaslighting of management

Dear GSRTC Customer Service,

I am writing to express my frustration regarding the inconsistent luxury service on GSRTC buses, specifically my recent experience on 7 February from Rajkot to Ahmedabad. The management cited the conductor's absence as the reason for downgrading the service.

This is not an isolated incident, as different reasons have been provided on multiple occasions, leading to a lack of transparency...
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G
Gujjubhai
Feb 3, 2024
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I am complaint for holding time

The khambhat Modasa bus hold at kapadwanj pankhiya the bus staff take more time at thair, the passengers are much more waiting in the bus...
Please do the needful.
03.02.24....
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Respected Sir/Madam,

I, Abhisekh Parmar, with address bardoli, would like to submit my application as follows:

Summary of my concern:

Bus Number: GJ-18-Z-6495
Incident Date: 02-Feb-2024
Incident Location: Surat
Conductor's Behavior: Criminal offense with regular passengers

I bring to your attention that the incident has violated our rights as passengers....
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N
nirmesh1
from Ahmedabad, Gujarat
Feb 2, 2024
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St depot himmatnagar

આજે સવારે સપ્તેશ્વર - સરખેજ ની બસ ગાંધીનગર - ઘ -2 થી, 8:10 ની આસપાસ પસાર થયેલી છે.

બસ ખાલી હોવા છતાં ડ્રાઈવર ભાઈને ઉભા રહેવા માટે ઈશારો કર્યો તેમ છતાં ઉભી રાખેલ nathi.

સવારે...
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H
hardik dabhi
from Bhavnagar, Gujarat
Feb 1, 2024
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Time sir the bus does not come to the depot and the depot does not give the same answer

Address:agiyali bhavnagar

The bus doesn't come to the depot on time and they don't even give the same answer there and when the bus cancels during peak hours, which bus to take its place and if there is a problem in the journey, if the bus stops, they don't even replace it with another bus....
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M
Meghna Bhatt
from Mumbai, Maharashtra
Jan 31, 2024
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Complaint about timing of bus from daman to valsad

This happens every Wednesday. This driver whose name I don't know never comes on time while taking evening bus which should be at 7.30 p m from daman to valsad. Bus number is GJ 18 Z 6324 . Some days the bus leaves at 7.20 instead of 7.30 which causes great difficulty to daily commuters like us .Today on 31.01.24 the bus came late and it stopped at a liquor shop as the driver wanted to purchase liquor . Also the driver and conductor misbehaved...
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M
Meghna Bhatt
from Mumbai, Maharashtra
Jan 31, 2024
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Misbehavior of driver and conductor

Address:Daman - valsad

This is regarding bus journey from daman to valsad in bus no GJ18. Z6324 ON 31.01.24 .The bus was already delayed because driver stopped the bus at a liquor shop to purchase liquor he kept in bus till it reached valsad depot. Also the lady conductor misbehaved when I asked her to return change . The driver stopped the bus in between and started fighting with us which resulted in waste of time. This driver comes on this route every Wednesday...
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Address:Bagasara

I am complaining about this issue after experiencing it more than 10 to 15 times. Not a single bus even luxury buses are going properly. I am talking about route of Nadiad to Bagasara and Bagasara to Nadiad . Firstly every bus from Nadiad to Bagasara is atleast 1 hour late. Is this a joke or what. Every time this happens and bus is always filled more than it's seats. Every time minimum 30 to 40 people are just standing inside the bus and...
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D
Jan 30, 2024
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Wrong route

Address:B-604 Ratnam Pride Rajkot

I am traveling from bhuj to rajkot and when i book the tickets there is mentioned that the bus route is bhuj to talaja and its direct go from bhuj to bhachchao and then rajkot etc. but when the bus start its taking wrong and long route from bhuj to anjar to adipur to gandhidham to bhachchao to Samakhiyali to maliya to morbi and then rajkot. Plz kindly mention the write route and plz resolve my problem and answer me...
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B
brijesh.patel1985
Jan 30, 2024
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GSRTC application and services.

Address:Gujarat

JAI BHARAT

1) I am travelling from Baroda to Navsari by bus my bus was 1:00 late and when I had tried to locate the bus in application this feature was not working so what is the use of this "Track Bus" feature in application?

02)I called at customer care and ask for bus no. So he had given wrong bus no., So here what type of tracking GSRCTC having?

03) Estimated time was shown in time table was...
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V
Vishnu Kumar leuva
from Ahmedabad, Gujarat
Jan 30, 2024
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Haldarvas chokdi ubhi rahi nathi

દાહોદ અમદાવાદ 4.20 pm તા 30.01.2024

બસ હલધરવાસ ચોકડી ઊભી રાખી નથી આ બાબતે કાર્યવાહી કરવી
હાથ કરવા ડ્રાયવર દ્વારા મનસ્વી વર્તન કરેલ છે...
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N
nirmesh1
from Ahmedabad, Gujarat
Jan 30, 2024
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To depot manager- gandhinagar.

આજ રોજ ૩૦/૧/૨૦૨૪ સવારે ૮:૧૦ થી ૮:૩૦ ના સમયગાળામાં ગાંધીનગર થી સરખેજ બાજુ જતી કોઈ જ બસ આવેલ નથી . જયારે બસ આવી ત્યારે ૫ બસો જોડે આવેલી છે.
૧. ગાંધીનગર થી અરણેજ.
૨. ગાંધીનગર...
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N
nirmesh1
from Ahmedabad, Gujarat
Jan 30, 2024
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Buses don't come on time.

આ અગાઉ આ વિષય ઉપર ફરિયાદ કરેલી છે તેમ છતાં કોઇ કાયમી સોલ્યૂશન આવતું નથી.

આજ રોજ 30/01/2024 savare ગાંધીનગર - સરખેજ બાજુ જતી બસો ૮:૧૦ થી ૮:૩૦ સુધીમાં કોઈ જ બસ આવી નહતી. જયારે savare 8:30 ની...
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H
Harsh Nankani
Jan 29, 2024
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Luggage Lost from Trunk of Volvo Bus

Address:Ahmedabad, Gujarat

My name is Harsh Nankani. I was traveling in a Volvo Bus (GJ-18-AZ-8016) from Vadodara to Ahmedabad (Makarpura Bus Depot to Nehrunagar GSRTC Bus Stand, PNR No - G[protected] on 27th December 2024, Saturday, from 9:00 PM to 11:45 PM.

I lost my Skybag Trolley Bag, which I had placed in the trunk of the bus. The conductor was unaware of who might have taken my bag from the trunk. He provided me with the list of passengers who booked...
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V
Vibs29
Jan 21, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Baus

ડેપો મેનેજર સાહેબશ્રી
પાટણ બેચરાજી બસ સવારે જે ૫:૪૫ વાગ્યે પાટણ થી નીકળતી હતી જે આપે બંધ કરેલ છે તે ફરીથી ચાલુ કરી આપશો કેમ કે સવારે ૫ થી ૬ ની વચ્ચે કોઈ જ લોકલ બસ છે નઈ અને...
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Address:Plot no-51 shivnagar near apnanagar gandhidham kutch 370201

Sunderpuri station(gandhidham) ane oslo circle bane jagya e bus traffic line ma j ubhi rakhi nd tarat upadi muki je thi pessenger besi na sakya 2-3 pessenger pachad bike ma jai ne betha bus ma bus na driver dwara gadu bolva ma avi pessenger dwara keva ma avyu ke kem ubhi na rakhi hu pote advocate hova chata gadu api to samanya nagrik ne to a loko avi j rite vat krta hase bus na conductor dwara em keva ma avyu amne koi ke to ame kapi nakhiebr...
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N
nirmesh1
from Ahmedabad, Gujarat
Jan 19, 2024
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Bus jani joine dhiri chalava babat.

Aaj roj 19/01/2024, gandhinagar thi arnej jati busna driver jani joine dhiri chalavta hata.

e passengers bese e pehla j kahi de chhe ke bus dhiri chalshe. avu kehvanu karan khabar padti nathi?
avu agau pan aaj driverbhai jode j banelu chhe. emne aa ange puchhiye to gol gol javab ape chhe. je sambhalta j khabar padi jaay ke proper answer nathi.

aa route ma temne jabarjasti faraj upar besadya hoy evi rite...
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N
namitkmr25
from Pindwara, Rajasthan
Jan 18, 2024
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I have lost my jute luggage

Address:Ahmedabad

Good evening sir,
Hai it's Namit, I have booked my seat no--S-5, S6 & E, my PNR number is[protected], date of Journey is 18.01.2024 at 5 PM from HK travel from Sanghipuram to Ahmedabad.
I have lost my jute luggage bag, as it was containing some of important things, like documents, some baby food and others household items.
So, humbling requesting you sir, kindly arrange my lost luggage is a proper condition as it was...
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namitkmr25
from Pindwara, Rajasthan
Jan 18, 2024
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I have lost my luggage

Address:Ahmedabad

Good evening sir,
Hai it's Namit, I have booked my seat no--S-5, S6 & E. My PNR number is[protected], HK travel, date of journey-18.01.2024 at 05:00 PM.
I have lost my jute luggage bag, as it was containing some of important things, like documents, some baby food and others household items.
So, humbling requesting you sir, kindly arrange my lost luggage is a proper condition as it was earlier.
Please help me Sir.br...
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N
nipa Godiwala
Jan 18, 2024
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Bus Ubhi Rakhva babat

Address:5,Mahalaxmi society , opp bsnl office,surat

સર જીએસઆરટીસી ની સેવાઓ ઘણી સારી છે પરંતુ સુરતથી વાયા કામરેજ જતી બસ માં લોકલ બસ ઘણી ઓછી છે અને તેમાં ઘણી બસ વચ્ચેથી પેસેન્જર લેતી જ નથી પહેલા ગણનારાથી થોડો આગળ બસ ઊભી રાખીને...
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