GTPL Customer Care

GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004

Customer Care Phone Numbers and Contacts

Phone:18002330233
+91 79 2657 7555
+91 79 2562 6476
+91 261 2492 481
+91 79 2562 6476
Webpage: www.gtpl.net
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051




Satisfactory Rating
1%
Complaints
432
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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GTPL related photos (56)

GTPL Complaints & Reviews

GTPL - Net shifting problem - now i want refund

User
 Lucky Infra on Jul 29, 2015
Hello sir,
I am suffered by mentally because of gtpl broadband, the third class broadband service. . .
I apply for netshifting to my new business address on 13th july, 2015 and said by them that it will be transferred in 7 working days. . .
Today is 29th july, 2015. . . Yet my broadband plan not shifted to my address. . .
Now i asking them for cancellation for plan beacause i do online business and i'm disturbed beacause of not shifted plan. . And they told me that we have no cancellation and refund facility. . . But in reality they have policy for cancellation...
Complaint comments Read comments Complaint category Broadband

GTPL - Speed slow and failed connection

User
 visaram on Jul 26, 2015
I have gtpl broadband connection. My gtpl registered number 9428679477. At ahmedabad. I have paid 4500 rs to gtpl which provide 175 gb for 1 year at 4 mbps speed. There is a kind of unsatisfactory issue with gtpl. I have complained at around 30 times within a month regarding my wifi speed and connection error. . I have to complain every 2 - 3 day per week. When i complain regarding wifi speed and failed connection, they always register my complain but after 2 - 3 days they close my complain without solving problem. Though my browsing speed is 4 mbps, i usually get less than 1 / 4 speed. There is...
Complaint comments Read comments Complaint category Broadband

GTPL - Internet not working

User
 Nehal1983 on Jul 24, 2015
I recently shifted to gandhinagar in june and taken Internet from GTPL the worst service ever in this city... when i taken internet one of his technician came but didn't able to configure my router.. he went without configuring and i have to configure by myself... After that every two three days Internet is down and never working at the expected speed... today is 23rd july and i have been following up with the company since two months every alternative days... FED UP with the services and whenever I contact there customer service department they constantly ask standard questions and just...
Complaint comments Read comments Complaint category Internet Services

Gujarat Telelink Pvt Ltd - Worst broadband service

User
 Ketul K. Patel on Jul 24, 2015
1. it took 20 days to them new conncetion set up. 2. after conncetion i registered complaint regarding broadband, they took 6 days for problem to be resolved. when i visited their office on 7 th day, they came for service. 3. I applied for closure of conncetion, they are refusing for same . on the other hand customer care said it is possible. i have mailed required details for closure as customer care said. no reply has been received regarding this even after many phone calls....
Complaint comments Read comments Complaint category Broadband

GTPL - Connect desconnect

User
 dhruvil99 on Jul 22, 2015
I taken Gtpl broadband from last 4 months, but daily stop net up to three to four hours. After complain login to CC of Gtpl my net start within 10 minutes and complain closed by Gtpl. Next day again log complain then again closeded. Till date log complain more then 100 time but Gtpl not short out my issue. I request to iccf, pl strickly action......
Complaint comments Read comments Complaint category Broadband

GTPL - Broadband connection every another day disconnected.

User
 agbhoiwala on Jul 21, 2015
My name akshay bhoiwala. User id agbhoiwala from vadodara. I have gtpl broadbend connection. I continously comlpain on date 11/06, 19/06, 22/06, 10/07, 02/07, 15/07 21/07for connectivity problem. Error 651 continious come but nobody can resolve my problem....
Complaint comments Read comments Complaint category Broadband

GTPL - No any solution after so many complaints nodal Officer

User
 Tushar Sheth on Jul 21, 2015
I am Tushar Sheth From Junagadh and my gtpl broadband id is “Tushar19_jnd”, I am getting issue of limited access (651 ERROR) from last 10 to 12 days( Every Day ), for this issues I call on my gtpl Nodal Office “08141766644”, and they response me like this “let me check your connection, after few second they told me your connection is working perfectly, here showing, that issue in your site so check your laptop”, then I check my laptop as well as my router and restart both device after sometime I try again and getting same issue, again I call here and they told me “wait 10 to 15 minute...
Complaint comments Read comments Complaint category Broadband

GTPL - Regarding Gtpl Broadband frequent disconnections

User
 punitishah on Jul 20, 2015
I have taken the Gtpl Broadband on oct 2014. So From oct 2014 to 25 june 2015 the internet works properly. Problem starts from 26 june 2015. My Problem is that from 26 June 2015 the internet remains inactive for 3 to 4 days per week till now. I have make many complains to Gtpl Customer Care but they did'nt provide me the Permanent solution of my complains whenever i make complain they provide me only temporary solution. So due to temporary solution internet works for 3 to 4 days thenafte it will inactive sometimes for 2 or 3 or sometimes for 4 days. Whenever i ask to Gtpl Customer Care Executive...
Complaint comments Read comments Complaint category Broadband

GTPL - Internet service keeps dropping every morning

User
 Sujay.chakraborty on Jul 18, 2015
It has been just 3 months I have started using GTPL connection in Gandhinagar Gujarat. Ever since I started using this service every day morning from 9 am till afternoon 3 to 4 pm there is no internet service, when I raise a complain (which I did for 8 times if not less than that) the irritating call center person gives stupid complaint number and say they gonna forward this complaint to their technical team. they don't understand problem faced by clients which being a service company is really pathetic....
Complaint comments Read comments Complaint category Products & Services

GTPL - Wrong Information Given by Company'c Employee regarding customer name

User
 Jemish Anaghan on Jul 15, 2015
Hello, I am Jemish Anaghan user id: jdanghan226 My last complain was dated on 06-07-2015 9:03, reference no-701971, Company's technician person no any single time come to my office and check cable box but he was told in office all cable checked. when i was went office and met contact person on 13-07-2015, he told me your area all complain solved to 2 to 3 days. then after manager was ask to technician regarding complain then he was not accept his fault. but i told them no any person was came my office for check at list one time in last 8 days. After pressure of manager, technician...
Complaint comments Read comments [1] Complaint category Broadband

GTPL - No any solution after so many complains

User
 Jemish Anaghan on Jul 15, 2015
Hello, I am Jemish Anaghan user id: jdanghan226 I am complain so many time regarding Broadband Service. Connection Date 25-3-2015 and Service start Date- 30-03-2015. In this time duration my total complain is 11. No Order Order Date & Time Reference Document 1] 567478 18-04-2015 09:00:38 584759 2] 580045 27-04-2015 22:28:16 597522 3] 581283 28-04-2015 22:48:19 598781 4] 584055 30-04-2015 22:40:10 601588 5] 586899 03-05-2015 10:09 604476 6] 604336 15-05-2015 11:57:49 622131 7] 621016 26-05-2015 19:21:23 639051 8] 629830 02-06-2015 9:25 648005 9] 641207 09-06-2015...
Complaint comments Read comments Complaint category Broadband

GTPL Broadband Internet - No time to meet customer in GTPL Surat Office, by Mr. Vikram

User
 Jemish Anaghan on Jul 15, 2015
hello, I am Jemish Anaghan, user id : jdanghan226 I was complain about error-651, dated-06-07-2015 at 9:03 am, order-682650, reference no-701971. I am so many time call to customer care but not any positive response. Any time call them, they are say wait one day, your problem will solve, our person will come today and end of the day. One time i was called 12-07-2015 around 10:00 pm, customer care executive tell me wait sir your problem will solve tomorrow morning... I am tell her company's technician is work in night also she has no any answer. On this Monday morning I was went GTPL...
Complaint comments Read comments Complaint category Broadband

GTPL - my net connection and router not connect

User
 manishpatel16 on Jul 14, 2015
Dear Sir, Last 3 days I am disappointed by your service I have submit all details as per requirement by mail 3 to 4 time but not received any solution from your customer care centre 3 to 4 time sent mail to your id yoursupport@gtpl.net 6 to 7 time call to your customer centre but every time not received any satisfaction reply -every time your executive informed me during the call "we have done now restart after 10 minutes " so every time this answer respited only not done any satisfy work my details are as under User name : manishpatel16 email: manishkumar1118@gmail.com Manish...
Complaint comments Read comments Complaint category Broadband

GTPL - Broadband connection interrupted for more than 15 days

User
 Jayesh Mahida on Jul 8, 2015
From:- Jayesh N. Mahida Adress:- C-10, Shanti Palace society, Behind Navyug college, Rander road, Surat. 395 009. Mob. No. 9724345425 Date:- 8th July 2015. To, GTPL Broadband, 2nd floor, Sahajanand Shopping Centre, Opp. Swaminarayan Mandir, Shahibaug Ahmedabad- 380 004 Sub:- Compensation for the services not rendered by GTPL for the reasons attributed to GTPL. Dear Sir, I have deposited Rs. 4499/- vide recept no. 80026 dated 23-8-2014 for rendering the services of broadban from GTPL. Following to it, GTPL have provided the services at my above address. My user id:- mahidajn10 Reg....
Complaint comments Read comments Complaint category Broadband

GTPL - my brodband not working since last two month

User
 Jignesh5078 on Jul 8, 2015
I had paid for one year for brodband. Now my connection is not working since last two month and your customer care persong give me 24 hour every day. Gtpl cheat me. Engineer told me, your cable short than why they are not change my cable? You have to refund my two month charges. Otherwise I'm going in law proses. I can't understand Gtpl give service or ... My user I'd:- kuvadiyapj Mo:- 9033149425...
Complaint comments Read comments Complaint category Home & Garden

GTPL - no connectivity

User
 mohitvideolab on Jul 8, 2015
My user id is attardesm...my gtpl reg.no. is 9824791234 gtpl broadband is cheated with me since last month...on 9th june i register complaint...after 3 days i able to access net 10 days..after that i again complain on 18th...after 2 days i able to access for 5 days...after that i again complain on 25th...than on 1st july i able to net for 4.25 hour only...i again complain than on 4th i m able to access net and today on 8th july from mornig same problem occur...frequently i complain to gtpl for 651 error reporting...all time they told me wait for 24 hour we send technician...but the didnt send him...after...
Complaint comments Read comments Complaint category Broadband

GTPL - blocked our television services

User
 Neha2303 on Jul 7, 2015
Card no. 000046717443 Name: Neha Matai On 01.01.2015 I had paid for six months cable charges and they had given me one month ie july for free and given receipt for seven months that means from January to July. Suddenly gtpl had stopped his services and blocked his connection. So I request you to know me why you had blocked our connection From Neha mata matai Mobile 8905131256 Service card no 000046717443...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Not providing proper service

User
 kishanpatel242 on Jul 7, 2015
I had taken 2 mbps plan so I should get download speed of 256 kbps and upload speed of 200 kbps but instead I am getting only 60 kbps of download speed and 4 kbps of upload speed. I had complained about this many times and no one is responding. No one is giving proper answer. When I asked about the status of my complain they are just telling that there is some technical issues but these issues had never resolved, they are just faking. It's about 2 months of problems and am not getting justice so I have complained here. Please help...
Complaint comments Read comments Complaint category Internet Services

GTPL - bad reply by employee

User
 mansi mistry on Jul 7, 2015
I m so much tired from gtpl broadband conection..from last 5 days my net connection is disable..when calling to their office an employee reply does not properly. Nd sometimes they put up their phone on switch off. An employee's behaviour is so rude with customer...so please do something against to the gtpl office from vadodara....
Complaint comments Read comments Complaint category Broadband

GTPL - gtpl recover break down 2times charjes 500 and give no recipt

User
 RahRathod on Jul 6, 2015
When I by gtpl chenal recover charjis 1400/- and give no receipt I demand receipt operator gives me no reply My cable reciver break downs 2 times every time Charles 500 and gives no receipt My cable operator name is diptes Bhai Mobile no 9825444489...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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