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GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad District
India - 380004

Customer Care Phone Numbers and Contacts

 +91 79 2657 7555
 +91 79 2562 6476
 +91 261 2492 481
 +91 79 2562 6476
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051

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GTPL Complaints & Reviews

GTPL - poor response and not resolving problems in broadband connection

 Kalpesh Soni 5509 on Jul 22, 2014
Last 7 days i had complaint gtpl c care my internet connection is not working properly.
C care took complaint and told me the complaint will be short in 24 hours.Today is 168 hours completed but not solved yet.
So what can i do for this??????
Please help me...
Complaint comments Read comments Complaint category Broadband

GTPL - modem not working

 Manish148 on Jul 22, 2014
I have the GTPL broad band connection since last 15 months. But during last 3-4 months my internet connection not working properly. Upon complaining to GTPL their official says your modem is have a problem. Who will correct this problem? Our modem model no: TL-WR740N. and its is under the warranty period ( 3 years). But GTPL engineers are not correcting it. Then who will correct our problem.???????????????...
Complaint comments Read comments Complaint category Computers & Accessories

GTPL - set of box and cable line problem

 akpatel06 on Jul 18, 2014
This problem is from last 3-4 months and i did complaint to my service provider jayesh patel from piplav T- sojitra anand city but I am not getting any response from him and I did complaint to ahmedabad call center on 1800 2330 233 on 15-7-2014 but I even didn't get any good response from they ask me to contact to nadiad office I did call 10 - 15 times to them but they have given the answer to me that you are not paying payment here so we not gonna take your complaint here, I have even call to nodal officer but no one give any answer, at the end i am writing an email to you with all my frustation...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - HD Set top box not working properly

 Dipal modi on Jul 17, 2014
I have bought HD Set top box from GTPL. My account no is 3528758. Since very 1st day picture is keeps freezing and I have filed complaint for so many times on their customer care but there is no response from their technical team. I am attaching screen shot of my complaint logs. They say problem is resolved but problem has even not been checked once. My complaint id is 178242 on 4th July and 180071 on 13th July....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Intenet connection not working

 nayanmoter on Jul 16, 2014
Internet connection not working from last two days at our office. i booked complaint on 15-07-2014.Without internet we cant work.Number of times i have talked with your local people & i have also given complaint on your tall free no, but i am not getting any respons from them.kindly take urgently in this matter.My service request id is-329984....
Complaint comments Read comments Complaint category Insurance

GTPL - To connect A Router with internet

 Bhavana Mahajan on Jul 16, 2014
I am trying too much to connect a Router with internet. but it's not connecting.

Address: A-18, Maitri Ashoka Bunglows, Phase-3, Motera, Ahmedabad. 380 005

User ID : bhavana.

Register contact No: 9427845385, 9898186911.

Make Address: T.P.Link Technologies co Ltd, Building (24), (Floors 1, 3, 4, 5) and 28, (Floors 1-4) Central Science Technolgy Park Ltd.Shennan Road, Nanshan, shenzhen, , China.

Contact: Sandeep (9898186911) or Bhavana (9427845385)....
Complaint comments Read comments Complaint category Internet Services

GTPL - frequent disconnection of broadband service

 jstrivedi on Jul 15, 2014
I am a subscriber of the services which has become far from satisfactory. My user name is jstriv, using broadband services in Paradise Complex, Sayajigunj, Vadodara. In last 7 seven days I had to lodge 7 complaints and since 14th July, there is no connectivity. Customer Care people note down complaints after complaints and their job is over. They neither escalates the issue to higher levels, and if insisted upon they just give name of Nodal Officer- Mr. Bhavesh Berva. This gentleman is never picks up the phone. If we prefer to talk to operator, nobody comes on line and phone gets disconnected with...
Complaint comments Read comments Complaint category Broadband

GTPL - set top box not received since last 2months

 Manish Shinde on Jul 15, 2014
Hi, I m manish shinde. I have applied for new cable connection on 24th may with required documents and rs.1500 to local agent vraj cable for gtpl set top box. But today is 15th july and still I have not received set top box. If you are not be able to provide the service, kindly refund my booking amount and shutdown your company. My address is 7 paramkrupa soc. Nr. Arunachal soc. Subhanpura. Vadodara...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - my WAN iS not connecting

 patel kaka on Jul 15, 2014
user name:jitendrakpatel
my pc mac address:50E54990A21
my wifi mac address:10FEEDBE702A
address:shivam anglow near vidhyakunj soci manjalpur vadodara

from your office no one is coming and no one is doing my help so i request to u that pls tell in the office of badodara and send any one of employ for configuration of my WAN
and contact me on 9033667485...
Complaint comments Read comments Complaint category Family & Relationships

GTPL - Shifting of broadband to another location

 manank22 on Jul 12, 2014
I had registered a request for shifting broadband to another location on 30 june 2014. And paid of money for shifting 560 rs. But this is 13 th day not response has been given from gtpl . I called several times to gtpl but they say that they putting forward message every time i called there is a same answer . Now what to do

My id is manank22
My request no is 122947...
Complaint comments Read comments Complaint category Broadband

GTPL Broadband - Internet Not working after pay

 XXXXXXXXXX1 on Jul 11, 2014
My self Sanjay Suthar Since I am
customer for GTPL Broadband and I am getting my internet off many times
but Last three days my internet is not working and nobody given proper
answer .

I have also note down my complain so many times on toll-free
number (Complain Number 326495 and 325896)but every time same reply we
forward your query given by customer like just formalities .

I have called Sales manager of our Area (Mukesh) .he have
also not manner to talk with customer and he answered very roughly .

Complaint comments Read comments Complaint category Internet Services

GTPL - Discontinue GTPL chanel since last one month

 kalpitdave on Jul 3, 2014
I am living in Thaltej Area . We have paid full amount of subscriptionto GTPL till date . Since last month there is no chanel working and nobody attend the complaints from GTPL. We called local operators GTPL but he didnt responsed and now their local GTPL office is also closed. facing haressment due to frequent disconnections in GTPL as well no response. My Contact no:- 9099951001....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Complain regarding the GTPL connection for Account no: 2341721

 Saurabh Napit on Jul 2, 2014
Dear Sir / madam, I am logging a complaint on behave of my client Mr. Hasmukh bhai desai. having a GTPL TV connection Account no: 2341721 From past 3 days the connection is been disconnected in piste of payment paid in full Had called all the authority of GTPL & customer care but refused to take a complain & also were helpless As per your employee Mr. Kriti bhai parmar had informed us that the local franchisee of vastrapur area had not paid the payment so we had disconnected the whole network Point raised by me on behalf of my client 1. Why the consumer has to suffer...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - cable connection disconnection for no reason

 bkbsrao on Jul 1, 2014
Dear Sir / Madam, My GTPL cable connection ( for TV ) is as old as 6 years. Earlier there were no problems, but now a days it is being disconnected regularly for no reason and the service provider does not support for a suitable remeady. Can you kindly intervene in the matter and see that the connection is restored as quick as possible ? regards, B K B S Rao Flat No. A-2/12, Sona Nagar, IOC Road, Chadkheda ( Sabarmati ) Ahmedabad 382 424...
Complaint comments Read comments Complaint category TVs

GTPL - Not giving refund

 Gaurang15 on Jun 30, 2014
Hi i have applied for gtpl connection and given advance money. After some days they told me, we are not able to give you gtpl broadband connection because there is no any connection in your area. Then i said that's fine give me refund. And i already told that guy about refund. But still i am not getting refund and Every time he is gives me different reason to not giving money. And i have also a receipt of that money but not getting refund. Its about bapunagar branch....
Complaint comments Read comments [1] Complaint category Broadband

GTPL - Loss of Internet connection twice within a week

 shailesh53 on Jun 30, 2014
I have bought Internet connection of GTPL two months ago but it is been for 9 to 10 times I have been facing the problem of losing the connectivity. The error is the same every time "ERROR 651". Every time I call up customer care, the representative who has got good capability of of providing same answer to everyone to check Link speed and duplex settings and result also remains the same "ERROR 651".Again the same reply, "A person will come for visit and will get the problem sorted out within 24 hours" But neither the service person visits nor the problem gets sorted out. Whenever I try to approach...
Complaint comments Read comments Complaint category Broadband

GTPL - GTPL Disconnecting constantly

 Terence.Rebello on Jun 28, 2014
I have a GTPL broadband connection that I took last week and my user ID is terence503. The connection keeps disconnecting within 5 minutes of usage and this is happening since 3 days (from the time I took the connection). I have raised a complaint thrice for the same issue by calling the GTPL customer care but they have not bothered to send any engineer to fix the issue. They promise each time they will send someone but nobody turns up. The GTPL connection is really BAD and If anyone plans on taking it PLEASE REFRAIN FROM THE SAME as it is not worth it. Also, as far as my issue is concerned I need...
Complaint comments Read comments Complaint category Broadband

GTPL - About Deposite refund

 Krishna K Shinde on Jun 26, 2014
Wagholi GTPL Company is very Myself Keshav Shinde Living at Awhalwadi Road Near MNS Office .i had taken connection from last six month and now i want to disconnect the same.but GTPL owner not refunding the deposit of rs 750 taken at the time of connection.and giving reason that owner has been changed and we cannot refund the same.Please do needful urgently else i will give your complaints to all TV channels. regards, Keshav K Shinde, Mob:-8483044802/9970008059...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - they are giving the exchange of set-top box after taking money of it

 riksparekh on Jun 26, 2014
Rove old set-top box is not working so we call their agent and give him that set-top box. He tell us that he will exchange that old set-top box with another working set-top box. But after taking the money and all Documents like aadharcard and passport size photo he is not giving the new set-top box. And for reson for it he Told us that gtpl office not have the forms of it. And Their all helpline num is switched off. Only one num is working But the exicutive talking in abuse language....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL Broadband - break in BROADBAND internet connection

 thakur2575 on Jun 25, 2014
Dear sir, I took you broadband internet plan since around 6 months. I faced couple off break in internet connection since I started to use. This time it has been 2 days and they are not resolving my issue. I filed 3 phone complaints on toll free no.1800 2330 233 and local office land line no. 079-27500838, to their customer support, nodal officer, Still I did not get any solution. Please help me to get it resolve as soon as possible. Thanks, Rakesh Thakur...
Complaint comments Read comments Complaint category Broadband

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