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GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004

Customer Care Phone Numbers and Contacts

Phone:18002330233
 +91 79 2657 7555
 +91 79 2562 6476
 +91 261 2492 481
 +91 79 2562 6476
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051




 
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GTPL Complaints & Reviews

GTPL - Not delivering Set top box even after 3 months

User
 Syd123 on Mar 7, 2014
First local operator merged with GTPL, then pushes customers to buy SET TOP BOX, now. Issue is neither GTPL care executives / nodal officer nor local operator taking responsibilities to fix STB in time & resolving the issues faced by customers. Indians are born to suffer by big talkers always. Have filed complain already in consumer court (Grahak Suraksha) for not delivering STB even after 3 months till now. They (C.C.) suggest compensation amount would be Rs. 35000/- due to customer harassment, inappropriate reply, not delivering exact product (which sited on GTPL.net i.e. Cisco DVB -3410)...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - No reply upon complaints and no receipt

User
 Laxman D on Mar 2, 2014
Hi,

It seems a dictator is doing this business and there is no proof of payment and very poor service by GTPL.
Several times we suffered and still suffering. I don't understand why they don't get the get this courage to
to make suffer the customers.

I request a very serious action on them asap.

Regards
Laxman D....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Demand subscription for closed service

User
 kamalgarg70 on Jan 18, 2014
Dear sir,
We are regular customer of gtpl and paying rs 1800 per year. Now in december 2013 our renewal call for rs 3000/ i.E.250/ p.M. As price and service tax levied on. We ask for receipt and provide cheque. They refuse to accept the cheque and receipt.

Our connection closed from dec.2013. Again we call for payment and agree to pay cash without receipt. But he demands 2 months charges even service has been closed from dec'2013.

Is it right for a consumer? Your action in this matter will be appreciate....
Complaint comments Read comments Complaint category Other

Gujarat Telelink Pvt. Ltd. - Setup Box Service Stopped without any Intimation

User
 Vivek Mishra on Dec 28, 2013
Dear Sir,

I am a customer of GTPL, This is to inform you that I am having GTPL TV cable services in Nagpur, Maharashtra. My Setup Box Detail is as under:

Model No. Cisco 3410DVB

S/N FCBCMLLDW

MAC 34BDFA648F9F

Sir, I am facing lots of problems, As my setup box is not displaying any channels and many time I try to call on GTPL customer care no. (joke for Customer) i.e. 1800 2330 233 and its not connecting, I think it is just to make fool to customers.

I called to my cable operator and according to him GTPL is...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - GTPL and cable operators

User
 pdindia on Dec 26, 2013
Please read all terms and conditions carefully before sign the customer application form of gtpl available in gtpl website.

- link 1: http://www.Gtpl.Net/images/catv.Pdf

- link 2: http://182.237.8.251:82/cafupload/term_condition.Aspx

- there is a condition in that form which say the set top box will be always the property gtpl, so the cable operators are collecting the money about 1200 (Approx) on the name of set top box for which purpose?

- they dont give any receipt for purchase of set top box.

- i paid rs 1200 and get...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Channel Service

User
 saurinjani on Dec 16, 2013
Concerned Authority, I am Saurin Jani from 3 Aastha Apartment, Opp. Sharnam 11, Ramdevnagar, Satellite. I have GTPL connection from about last 3 years. We enjoyed the channel service until Nov 2012. Then the problem started. Though settop box was installed, there was no certainty in channels being received. Service provider in the area named Jigar Patel promised to solve the issue by saying that there was a problem in settop box. So he took over the settop box in Jan 2013 after we had paid for the whole year in advance. Since than we were able to watch channels for about 20-25 days and after...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Gujarat Telelink Pvt. Ltd. - not response by cable operator and subcription not on in my TV.

User
 bony1304 on Dec 11, 2013
Dear Sir, I have subcription from SHREE DADA NI Krupa Television cable operator in surat. i cant watch cable due to there is error in subcription. i contact my cable operator MR. Kamlesh (his no. 9712081155) for solve this problem. but he doesnt recieve my call or call back since last 30 days. i talk to GTPL customer care they said that my documents are not submitted. but i have already submitted my documents to my cable operator before 2 months ago. after that i contact surat branch office on 02612492481 but this phone is not working. please resolve my problem. also the cable operator mr....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Speed Issue & not resolve the problem by GTPL company

User
 mananiprashant on Dec 10, 2013
Dear Sir, we had done many complain to GTPL for the speed issue. we have taken 10mb/ sec plan with limited downlode up to 60 gb. in first week we have done many complain for the speed issue. every time their executive com at our place and check the speed and reply us give you feed back whiten day but it didn't come. I have complain dept head. Mr. Vikrambhai (Surat Branch) for refund my amount. They said its prepaid plan and refund is not at all possible at any stage. presently our account have 5.5gb approx downlode b'coz of speed check. we had give him lots of time to resolve the problem...
Complaint comments Read comments Complaint category Internet Services

GTPL - SET UP BOX NOT WORKING SINCE 2 MONTHS

User
 Dr.Amit Patel on Dec 9, 2013
hi, I am living in randesan i.e. in gandhinagar(gujarat). Its near kudasan village and city pulse is beside our society. My set up box card no is 0000 2517 8757 My set up box for channel is not working from last 2 months. I have contacted your customer care for so many times but they say only one thing that you have to contact your cable operator. I have called our cable operator so many times but he tells me that company doesn't listen to us so now you have to change the set up box. I told why to change bcoz my set up box is in a working stage. When i saw that no one is taking interest...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Gujarat Telelink Pvt Ltd - SLOW PROGRESS

User
 dilip gojiya on Dec 3, 2013
sir, i am inform to your supplier many times for connection of my wi-fi.But last ONE months i dont get any positive rply and still my wi-fi connection not done. so please hope you help us and inform to our area supplier as fast as possible. thank you......
Complaint comments Read comments Complaint category Education

Gujarat Telelink Pvt Ltd - net connection & speed problems

User
 chiragshah18 on Nov 28, 2013
I have new connection on dated 30th oct.2013, but every 3 or 4 days speed problems &also net is running condition, it will any time disconnect on every 1 or 2 days.in 1 month 11 to 12 times complains for this subjects.so pl. needful action. thanks....
Complaint comments Read comments Complaint category Internet Services

GTPL - STOPPING OF STAR SPORTS & NEO SPORTS

User
 Divyesh Kotecha on Nov 13, 2013
Customer ID - 2820194 at Jamnagar Almost since last 1 month GTPL has stopped airing Star sports channels including (earliest ESPN ). The header will show Channel number and channel name but no picture. We had opted for GTPL as they were providing all channels. We missed 3 F1 races due to this. On trying to contact - GTPL the phone is never received. The local office has stereo answer, the problem is from Ahmedabad and the service will resume shortly. Please let us the the exact status. Whether the services will be resumed or not. Also other channels like Topper is aired. Please...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - wi-fi connection

User
 japen on Nov 11, 2013
sir, i am inform to your supplier many times for connection of my wi-fi.But last three months i dont get any positive rply and still my wi-fi connection not done. so please hope you help us and inform to our area supplier as fast as possible. thank you....
Complaint comments Read comments Complaint category Utility Services

GTPL - No customer service after providing GTPL Cable tv pack

User
 Mitul Oza on Nov 3, 2013
Dear all, I am from Bhavnagar - Gujarat. I have purchased GTPL cable tv pack with rupees 1200/- (one thousand two hundred only). My GTPL account number is 3040139 which was activated on 22-Sep-2013. We were not able to watch GTPL cable tv properly and visited our local cable operator from which we purchased the GTPL cable tv pack. Neither our local cable operator nor GTPL officer visited our home and not even entertain our complain seriously. We are very much upset with such type of foolish and negligible service. My details are as under. Mitul U Oza : C-12, Killol Flats, Ambawadi...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - No services since 17th October inspite of regular payment

User
 Kulin Thakore on Oct 19, 2013
Since 17th October 2013 evening, I am not able to view any channels via my GTPL set top box connection. On almost all channels, I have the message - "This service is blocked(4)". We have logged in a complaint with GTPL since 18th Oct, and the complain ID is 124693. However, my issue is still not resolved. Today, I have been following up today entire day, and still my issue is not resolved. I am just told to keep my set top box on and the issue will be resolved in 30-45 mins, but it has been almost 3 days!! In the evening, I was told that my set top box was mixed up with someone else...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Got a New Connection & Not Getting Sports Channel

User
 amlani_rohan on Oct 17, 2013
Hello Sir, I have got a new connection & set top top box today only, i was told that i will get all sports channel & i am not getting sports channel like ESPN, STAR SPORTS, STAR CRICKET, Now tell me What should i do? Hoping for Prompt & positive reply.. Thanking You (Rohan)...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Negligence in customer service

User
 rathod13 on Oct 5, 2013
Would like to inform u, that there is serious negligence happening from your costumer services, from 3 days been facing internet problem its getting on and off showing 678 error, i called twice to your "so called" customer care number your officer twice sure me to send your technician to solve my problem, But sadly its been 3 days none of step taken from your side, Been using zilog wife, before and previously using idea dongal i was fed up with those connection problems that's why i choose your GTPL, but there is seriously negligence goin on in your customer care services too, because...
Complaint comments Read comments Complaint category Internet Services

GTPL Broadband - Bad and worst CARS ever face

User
 shail patel on Oct 4, 2013
HERE BELOW IS MY COMPLAIN ABOUT NET SERVICES FOR GTPL. I SENT AN EMAIL ON DATED 24TH JULY 2013... SO READ IT AND FOLLOW IT... NEVER RECOMMENDED... """"Hello there, I am having much network problems since last ten days and trying to call customer care number everyday ten times but it always busy and directly cut the ring. I use this network provide just for service bcoz i had bad CC service with Speedigo after that i choose your one but i think there is not much different for both providers. here below details for your information. billing name: Patel Shail S billing...
Complaint comments Read comments Complaint category Internet Services

GTPL - Channel is not working

User
 Nirali k Shah on Sep 24, 2013
Sir,

I have GTPL channel at my home. It was not working 15th Septmber 2013. I complaint 3 times than its recover. After recovering 5 mins. one guy came for payment , I said atleast I will have to check weather its proper working or not then I will pay the money. Now they block my channels, & they are replying very very rudely & said that you have to come at our office with the set up box then we will reply you. I am ready to pay money but once my channel will start then only. I called up minimum 14 people regarding this they only play a game with me.

Complaint...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - GTPL Broadband Connection

User
 Shailesh710 on Sep 21, 2013
My Name is Shailesh Parmar (9924056767). My internet connection cable is not working properly, i am calling Mr. Deepraj, who is responsible person in Sabarmati Area. I call him 5 to 7 times, But not response for his end. Now i know, GTPL Broadband internet company is not responsible company. Please do not use internet connection GTPL. Regards, Shailesh Parmar...
Complaint comments Read comments Complaint category Broadband

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