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GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004

Customer Care Phone Numbers and Contacts

Phone:18002330233
 +91 79 2657 7555
 +91 79 2562 6476
 +91 261 2492 481
 +91 79 2562 6476
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051




 
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GTPL Complaints & Reviews

GTPL - Wire fallen to ground

User
 madhvi.shukla on Jul 3, 2015
Dear sir, I am a GTPL customer from Gandhidham, Kutch. This is to inform you that a wire connecting the modem has fallen on the road. Although the connection is working, but it may cause financial loss to the company in future. Regards, Madhvi Shukla...
Complaint comments Read comments Complaint category Internet Services

GTPL - New hd set up box not working

User
 Asit Mehta on Jul 2, 2015
Due to power supply failure in hd set up box, we have inquired to repair the said set up box but it is not repaired & we have to purchase new hd set up box. New set up box is not working for last one week. We have already contacted local gtpl representative but he doesn't come to check what is the problem. We think they are very busy to avoid customer service.

Please provide prompt help to resolve the matter....
Complaint comments Read comments Complaint category TVs

GTPL - set top box

User
 AnishJ on Jul 2, 2015
Hi my name is anish jangam from Gokarnanagar, Khed, Satara.. m getting problem in some channels on set top box From 2 months. I can not view channels & clearity is very poor. I have called your headoffice here in Satara, Maharashtra but they are not giving me proper service. I hope u will do something about it & u'll help to solve my problem. Thank You....
Complaint comments Read comments [1] Complaint category Other

GTPL - My brodbend internet not working since 6 days

User
 rpthaker on Jun 30, 2015
I am living in gotri area adress;8, avanipark society, opp;rajeshtower, gotri i have gtpl brodband connection since 12 days my cust id is - rameshchandra8 since 6 days my net is not working deu to error 651 i have submitted my complain in cust, care at following dates but prob, is not solved sofar pl. Inq, the same and give me feed back. To solve the my problem. Date of reg. Comp. 24 / 06 / 2015, 27 / 06 / 2015 id. 689988, 27 / 05 / 2015 ser. Req. Id. 639600, also req. Somany time on phone. But problem not solve sofar. My net is not working till date....
Complaint comments Read comments Complaint category Broadband

GTPL - broadband connection not working poor response from customer care and technical person

User
 manthan112 on Jun 30, 2015
hi i baught gtpl on 23 th june 2015 . but the installation started after 3 days. once setup that night speed was awesome upto 1.8 mbps the very next day it was off for 2 hours then started again. the same was the issue while using with router though i have added my mac by calling gtpl customer care. finally the disaster day come to me. on 29th june 2015 my connection lost . i have checked on two different laptop and one desktop machine same error no 651 was raised modem not responding. i called the lodged complain on gtpl customer care(remember their toll free no only rings once day other...
Complaint comments Read comments Complaint category Broadband

GTPL - poor service

User
 ashishpathak on Jun 30, 2015
Hi, I had bought GTPL broadband 10mbps plan last week but i am not getting proper speed so i had complain to GTPL customer care but i am not getting even single reply of complain.I had also call to customer care number but then also problem not getting fix .I had even try to contact nodal person but number which mention in website is not working and when i had send mail on yoursupport@gtpl.net then only received auto generate mail and not getting any response from anyone . GTPL service is rediculas and even for getting connection i had to call more than 5 times then after technical person...
Complaint comments Read comments Complaint category Broadband

GTPL - Internet connection Problem (connect-Disconnect)

User
 Sanjay thakkar on Jun 30, 2015
My Internet Connect-Disconnect Date 27/06/15 To 30/06/15, Continue This Problem.we Are Facing Connect-Disconnect Problem Last 50 Day's.We Needs Justification.We expectting, Disconnected Day's Worth.I Am Continue Follow Your're Vadodara Gtpl Office.There's No Response Your Gtpl Team.User ID:kalpnathakkar Reg.Mobile No.9979856419 Thanking You...
Complaint comments Read comments [1] Complaint category Internet Services

GTPL - transfer of set top box [Resolved]

User
 DharmeshD on Jun 29, 2015
Dear Sir, Namaskar!!! My name is Dharmesh. i have transfer my home from Adajan to katargam in surat before 2 days. i got a NOC from old supplier to reconnect set top box at new place in katargam. i have not given any address from old supplier to contact new office of GTPL. i have called much time on toll free no. but its too busy and i also called majuragate office, he replied he has not any details to contact katargam service provider. i also tried to contact him online and get contact details by online but it did not worked. so i kindly request you to provide me personal assistance...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Picture not clear and many time hang and off screen

User
 BHARATRANPARIYA on Jun 28, 2015
My name is Bharat L. Ranpariya my GTPL SETUP Box id no.2270805. My Regietred mo no.9586303020. How many time complain on my Cable operator of Astha Cable Natwork -Rajkot Mo.9979900301 but every time one day time but no issue solve of my network problem solution. Please solve of my complein in sortout immiditely. Thanks...
Complaint comments Read comments Complaint category TVs

GTPL - net dose not working

User
 Manthan Mehta on Jun 27, 2015
I have new connection since 10 days.. I have the problem of net till the first day.my net dose not working. I call customer care more than 5times but they never give positive response. I also call my broadband provider he also gave me Negative reply.they did not get solution of complaint.this company is fraud.please pepole never get gtpl. Now i think i have to go in consumer court....
Complaint comments Read comments Complaint category Broadband

GTPL - non receipt of cheque

User
 P H Mehta on Jun 26, 2015
I gave a ch.Rs.5100/- of BOB wide your receipt No. 82068 Dtd 08/04/15 to your representative Mr. Minesh Joshi for broad band connection. But you did not give me broad band connection. After day and night reminder for connection, Mr. Joshi asked me that you are not able to provide me internet connection on dtd 22/04/15. So I ask to return me my cheque, but till date i did not get the same....
Complaint comments Read comments Complaint category Broadband

GTPL - Refund mony

User
 sumistry on Jun 23, 2015
..VERY BAD SERVICE MY INTERNET NOT WORKING FROM LAST ONE MONTH AND GTPL STAFF NOT RESPONSE, Vadodara GTPL OFFICE, Sayaji ganj. My area is Khanderao Market VERY BAD EXPERIENCE ALL PAYMENT TAKEN IN ADVANCE RS 5000 FOR ANNUAL AND KNOW NOT REFUND THE SAME......
Complaint comments Read comments Complaint category Broadband

GTPL - xxxxx

User
 sumistry on Jun 22, 2015
Hello, my internet connection is not working form last 5 days, I have contacted customer care and he gave me request number that is 675087 and 680254 that day that executive told me your complain will be solve in next 24 hrs, after 24 hrs I have called again and then asked for that status, he told me that we are taking maximum 3 days to resolve your problem, then okay, I agreed to wait for 3 days still i did not get any solution. here is detail of my connection Name: Suresh Mistry username: sureshlg if you cant provide you service please disconnect my internet broadband service and refund my...
Complaint comments Read comments Complaint category Furniture

GTPL - Improper Services

User
 D.S.Modi on Jun 22, 2015
I have Broadband net facility since last 1 and half month, which is regularly interrupted. the staff do not respond properly. Even the Technician don't receives the call. the answer given by staff is helpless. Even i was disturbed such a extent that I argued for repayment. We have hostel with 500 students, are permitted to use GTPL Net facility in the same building. Where I am Superintendent. This complaints are most regular. This problems are since the inception of this facility, you can take the record. Daily, I have to phone and westing my time and money, but at the end No result. please...
Complaint comments Read comments Complaint category Family & Relationships

GTPL - New connection

User
 Arif3687 on Jun 20, 2015
Hi i have applied for new connection and fill up the form and made full payment to take new connection but since last 15 days have been past out no response no phone pickup no answer nothing ???????? They always say today u will get the connection but always the same as it is no reply no answer and no phone answer my contact no. is 9898900742. Very very poor and rubbish service before giving connection there is so much difficulty after making full payment then what will happen after taking connection such a digusting service...
Complaint comments Read comments Complaint category Broadband

GTPL - Unable to setup Broadband Connection Since last 15 Days

User
 gaurav thapa on Jun 19, 2015
I had requested to GTPL for my transfer of net connection, the people in Sabarmati branch always say that we will call back in 15 min & technical person will come to do set tomorrow, this is happening since last 15 days & no action is being taken against it. They didn't respond to my problem. Very Very bad customer service....
Complaint comments Read comments Complaint category Broadband

GTPL - very very slow broadband

User
 sankhya30 on Jun 17, 2015
I m dr sanket suthar from 103, prabhakunj society, b/h Gandhi petrol pump, godhra. I have a problem with slow broadband internet. It is so much slow that I can not open the mail account. I have to rely on phone internet. Informed company people but no attention. Kindly improve yr services otherwise not going to continue the plan and will not recommend any person.my contact no is 9998053255....
Complaint comments Read comments [1] Complaint category Internet Services

GTPL - Broadband not working from 9th May 2015 User name Shehjadi

User
 Zack patrawala on Jun 17, 2015
This is to bring to your notice that my Broadband of GTPL has not been working since 9th May2015. Repeated complains have had no effect on the company . The complaint nos. given by the company for complains 9624001687, 9909914821 and 9909946851 had taken the complaint. After that they do not answer as they know who the caller is. Kindly advise....
Complaint comments Read comments Complaint category Internet Services

GTPL - Broadband connection is vey bad service

User
 Alpesh2689 on Jun 17, 2015
Hello, my internet connection is not working form last 5 days, I have contacted customer care and he rgave me request number that is 668136 that day that executive said me your complain will be solve in next 24 hrs, after 24 hrs I have called again and then asked for that status, he told me that we are taking maximum 3 days to resolve your problem, then okay, I am agree to wait for 3 days still i did not get any solution. here is detail of my connection Name: Alpesh Radadiya username: alpesh024 if you cant provide you service please disconnect my internet broadband service and...
Complaint comments Read comments Complaint category Internet Services

GTPL - Internet connection - Router configuration problem

User
 pancholiamit on Jun 16, 2015
I used to connect my cell phone and laptop through my old router maek cisco. due to some technical problem the olde router was stoped. I purchased new router make dlink. To configure my new router in place of my olde one i called to GTPL customer care since 07/06/2015 on a daily basis. every time customer executive told me that your complaint is registered and engineer will visit within 24 working hours. But till date no one from GTPL has visited my home. Registed Complaint number was delivered to my registed mobile no 9998009576 as under: 1. 656289 on 07/06/2015 2. 667123 on 13/06/2015 3....
Complaint comments Read comments Complaint category Broadband

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