GTPL Customer Care

GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004

Customer Care Phone Numbers and Contacts

Phone:18002330233
+91 79 2657 7555
+91 79 2562 6476
+91 261 2492 481
+91 79 2562 6476
Webpage: www.gtpl.net
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051




Satisfactory Rating
1%
Complaints
454
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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GTPL related photos (62)

GTPL Complaints & Reviews

GTPL - TV Connection , Not solve problem from one week , Inactive

User
 ajay6279 on Sep 3, 2015
TV subscription expired. I have called to GTPL various times for payment of my monthly subscription fee of my TV connection but they didn’t resolved my issue from one week. Every time they are telling that it will resolve in 24 hours bot now It is one week. Also they are not providing me the USER ID and PASSWORD doe my existing TV connection. Ajaykumar Singh, Registered mobile # 7043134429...
Complaint comments Read comments Complaint category Entertainment and Recreation

GTPL Broadband - High ping & slow speed

User
 Mrudul Gadaria on Sep 3, 2015
Hello there, I reside in bharuch, gujarat. I have installed gtpl broadband (former bsnl user). The first 10 days of installing the net were awesome, I was getting about 60ms ping on every servers whatsoever! But just after 10 days, My net started to suffer from High Pings! It stared to become above 200ms. Only on few servers, it was about 120ms (average). I mean I bought gtpl just for gaming and now I cant even play multiplayer games at all. I would get 300 ms ping on bsnl user (He also lives in the same city!) I have complained literally 100 times! But these guys doesnt seem to solve...
Complaint comments Read comments Complaint category Broadband

GTPL - GTPL Broadband -

User
 vikram.sangotra on Aug 29, 2015
I have got plan 1 month before migrating from another ISP to GTPL with very high hopes of getting regular connectivity. But all in air – in just 1month I was forced to call so called CUSTOMER CARE every 3-4days. And customer care people’s verifications – wonder! As if they have to transfer some property to me. In spite of calling from registered number & providing User Id and full name they will again ask for registered number. And height is, when they ask to verify MAC of router!!! What the hell!!! How can they expect one to carry router like a kid before calling customer care!! Every Saturday-Sunday...
Complaint comments Read comments Complaint category Broadband

GTPL - Broadband connectivity

User
 alay on Aug 28, 2015
Hi my name is Alay Shah, my user-id is rajeshbhai98 i am using gtpl broadband from last 6/7 months. before 2/3 months i got the issue of error 651 and it took 1+ month to solve that by the GTPL. and now again i got the issue of not getting the connectivity. i got this issue from last 1 week and still not getting any permanent solution. I got the connectivity maximum one day and then the issue started.please resolve it as soon as possible or please provide me the procedure to get refund....
Complaint comments Read comments Complaint category Broadband

GTPL Broadband - Discontinue Broadband Plan

User
 Shruti Belure on Aug 27, 2015
We have taken broadband plan for 3 years by paying Rs. 8000/- (Approx) just one month back, but now we are shifting from ahmedabad to mumbai so we need to discontinue the plan and want our refund back. I have been doing follow up since 15 days but u people doesn't have any courtesy to revert back. I have also told to help us for transferring our services to one of our colleague staying at surat but you people doesn't have odesity to revert back to ur customers mail. We were using ur services since 3 years n would be looking forward to continue the same but ur attitude towards ur valued...
Complaint comments Read comments Complaint category Broadband

GTPL Broadband - Router configuration

User
 Seema@123 on Aug 26, 2015
I paid 6 month advance for Broadband connection. When sales person come to my place for document I told him that I have wifi router but it is not with me today than he told me that let's start connection for your laptop and when you get router raised complain to set up router our engineer will do. Now when I compalin to set up router on Sturday 22nd Aug they told will send some one to set up your router. no one come yet to fix router, I called today GTPL customer care they told that will not set up your router unless you buy it from GTPL. you have to do it on your own. I told them I don't know...
Complaint comments Read comments Complaint category Broadband

GTPL - Broadband connection

User
 Dhaval Vora on Aug 24, 2015
There is constant problem in my internet i had complainedmany times but still there is no permanent solution. Asked for refund but didnt reply back. Would like to have my all money refunded for remaining months along with penalty. Please help...
Complaint comments Read comments [1] Complaint category Broadband

GTPL Broadband - Internet disconnection

User
 heartmanish on Aug 24, 2015
I have GTPL Broadband connection at my home. I have paid 3 year advance for the same. My internet connection is not working since last 15-20 days. Daily I call them to solve the same but still it is not solved the only answer is your query is in process, when I ask them to give me number of technician they dont provide the same, also when I ask them to transfer line to some senior they dont transfer the line too. I think GTPL has hired telecaller team to make people fool they dont have any technician to solve the problem. They have taken advance money now I cant do anything please suggest me...
Complaint comments Read comments Complaint category Broadband

GTPL, Broad Band Service - Router settings probleme

User
 Kamlesh Kuntmal on Aug 20, 2015
I mr. Kamlesh kuntmal, user id kuntmal, has purchaged a new router, but i had getting probleme to start & operate it as a wifi. The details of product & me is as below.
Cust. Name : kamlesh s kuntmal
User id : kuntmal
Ressi. Add. : c / 3, sanjeevanpark
Subhanpura
Vadodara
Gujarat
Prod. Name : asus rt - n12+ router
Mac : 1c872ccda7b4
So pl. Do needful to me & solve my probleme.
Anticipating your favour,

Kamlesh kuntmal...
Complaint comments Read comments Complaint category Internet Services

GTPL - GTPL box is not working

User
 bhavesh@chavda on Aug 18, 2015
Dear Sir, I have purchased a GTPL Channel box but from last one month it is not properly working I have complaint lots of time but the have not sort-out that problem they are without inform us disconnect the connection, contact person phone number is +919426346628 for GTPL cable service please do something....
Complaint comments Read comments Complaint category Electronics & Appliances

GTPL Broadband - Internet connection error repetitively arise

User
 pranav1314 on Aug 18, 2015
I have bought gtpl plan since 2 year, last year since 3 month remain in completion of internet service period, internet problem arise repetitively, after 2 month and before 1 month of completion of 15 month of service providing by gtpl broadband, internet service working very smoothly due to renewal purpose. Then gtpl and hathway merge togather and set plan and renew of contract of service providing till next 15 month. After that i received internet problems repetitively month by month, sometime its arise every week, so they provide 12 month internet service and give 3 month free internet plan as...
Complaint comments Read comments Complaint category Internet Services

GTPL - Broadband Stopped working and nobody is solving the problem since 11th July 2015

User
 Jay Panchal on Aug 17, 2015
Hi I was using GTPL broadband since last few years. On 11th July 2015 my internet stopped working and I registered the complaint with their customer care as always. I had renewed my connection on 2 months back and it was a 1 year plan. Since then I followed up with customer care executive for almost 20 times but I didn't get any solution. They even did not provide me any registered office phone number or address where I can go and ask for the solution. I mailed them on their mentioned email id for more than 10 times. It had been more than 15 days and no solution. They I got their address from their...
Complaint comments Read comments Complaint category Broadband

GTPL Broadband - GTPL - Speed slow and failed connection

User
 TANZEEL MANSURI on Aug 16, 2015
User tanzeel I have gtpl broadband connection. My gtpl registered number 9173999941. At ahmedabad. I have paid 13000 rs to gtpl which provide unlimited for 1 year at 2 mbps speed. There is a kind of unsatisfactory issue with gtpl. I have complained at around 6 times within a week regarding my wifi speed and connection error slow speed. . I have to complain everyday. When i complain regarding wifi speed and failed connection slow speed, they always register my complain but after 1 days they close my complain without solving problem. Though my browsing speed is 0.41 mbps, many times server time out...
Complaint comments Read comments [1] Complaint category Broadband

GTPL - Net connection not working and poor respose from technical team

User
 kurban attarwala on Aug 14, 2015
We have complained regulary since last 4-5 days . The latest complaint number is 764553 but they seem to give standard reply that wait for sometime it will be resolved. They were not willing to take complaint by not giving complaint number but now i managed to get complaint number 764553. Our client id is kr_attarwala at vadodara, gujarat. We tried calling at 0265 2225436 and 9727772476 and 9727772475. The last number comes switched off and the first two number no one is picking up after repeated attempts of calling 18 times. Even after managing to get complaint number the details in complaint number...
Complaint comments Read comments [1] Complaint category Broadband

GTPL - Not sending someone to connect net cable to my wifi router from two weeks

User
 Ishant Soni on Aug 13, 2015
I have register 1 mbps broadband conection on 2nd august and today was 13th of august and till nobody come here to connect a single cable to my Wifi router and i have a huge reqirement of net now. When i call to customer care they say that the it has proceeding and someone come to you for conection in next 3 days... well now, when they come for connection....
Complaint comments Read comments Complaint category Broadband

GTPL - Complaint Regarding Cable Connection and Contact person

User
 Akhil Nathani on Aug 10, 2015
Hello, Myself Akhil Nathani, Residing at (21, A/9 Block, Goyal Intercity, Drive-In Road, Thaltej, Ahmedabad) My S/N no. : FCBDRNWMX GTPL Contact Person : Krunal (M - 9099057259) The above mentioned person is not replying or picking up my call since about a month of time. Why? I dont know the reason yet. you can check his call records. Or if you want my copy of my call records than you will get it. The reason i am calling him is my cable connection is not working well since a month of time. i have even complained in your call center they have suggested me to fit the cable as it...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - No internet connection:- user id-niteshb503

User
 Niteshbihani on Aug 5, 2015
I have paid the amount of my wifi internet plan on 08/07/2015 but till now my internet connection has not been started. From last 2 days i am calling their customer care centre and i have call them more than 10 times but they are not resolving my issues. Everytime they are giving me an excuse and keep me on hold for atleast 10 minutes every time....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Gujarat Telelink Pvt Ltd - No Service

User
 Hari N DAVE on Aug 4, 2015
I am having connection of GTPL Cable DTH, i have made advance payment of entire 12 months, but not getting proper services from past 2 days. They have blocked my connection mentioning that i have not made payments. My Account No is 000137792347. complaint id is 195309. i have called the customer id and they are keep on telling me "Wait for some Time" your connection will be active. till date is not working....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL Broadband - Worst Internet service ever seen in my life

User
 rushi7436 on Aug 2, 2015
I got connection of internet of gtpl. Every Saturday I don't know reason it stopped working so complain goes on Monday directly. They repair internet then again failed on Saturday. This repeating all the time. No quick service and appropriate answer ever. I know this types of small complain does not make difference to this company they just concerns with new connection and money collection. Unfortunately, I can not do anything as I am out of India and parents can not do much. I hope this type of company understand customer satisfaction and believe in good service not just in money collection...
Complaint comments Read comments Complaint category Internet Services

GTPL - Net shifting problem - now i want refund

User
 Lucky Infra on Jul 29, 2015
Hello sir,
I am suffered by mentally because of gtpl broadband, the third class broadband service. . .
I apply for netshifting to my new business address on 13th july, 2015 and said by them that it will be transferred in 7 working days. . .
Today is 29th july, 2015. . . Yet my broadband plan not shifted to my address. . .
Now i asking them for cancellation for plan beacause i do online business and i'm disturbed beacause of not shifted plan. . And they told me that we have no cancellation and refund facility. . . But in reality they have policy for cancellation...
Complaint comments Read comments Complaint category Broadband

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