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GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad District
India - 380004

Customer Care Phone Numbers and Contacts

 +91 79 2657 7555
 +91 79 2562 6476
 +91 261 2492 481
 +91 79 2562 6476
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051

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GTPL Complaints & Reviews

GTPL - neat not working

 yash_mobile on Aug 30, 2014
dear gtpl dharmesh shah My id GTPL=yash_mobile chokhandi Vadodara . Before 10 days I was Complained about my neat is not working . .But Customer Care no take any action. And they are not Providing good service....
Complaint comments Read comments Complaint category Mobile Handsets

GTPL - worst connection on the planet

 Mirang Soni on Aug 29, 2014
i took a broadband connetion 1st month it was good but then it started getting worse, now i have much slower speed compared to my plan and in a week i have to call in customer care 4 to 5 times for restoring my connection and even to connect to custuomer care i have to 50 time and then it may connect. Its better to not have a net connection if this is the sevice. worst servicce on the earth. it shold get a world record to irritat and harres people by giving the worst service....
Complaint comments Read comments Complaint category Broadband

GTPL - bad internet service

 jimit_gandhi on Aug 27, 2014
I took GTPL Internet service of 4mbps plan for 300 Gb on 5th of august, 2014. But from the first day i am having problems with the connection. The net disconnects every other day and remains disconnected for few days. I have talked to the local service provider for this but still the problem has not been solved. He gives excuses and fault about the router i have, but i used the Internet cable directly with laptop but still there is problem with the Internet. I am fed up of this thing, I want immediate solution for this problem .I hope you will take the necessary steps as fast as possible and I don't...
Complaint comments Read comments Complaint category Internet Services

GTPL - Broadband frequent connectivity problem - Regular interruption due to Errors

 janak r shah on Aug 22, 2014
Namaskaar !!
Very sad and soory to say...but its very true a customer of ur GTPL broadband service, i`ve been suffered a lot thro` out the year.
Very frequent and repeted problems ofdis-connectivity and needed regular complaining is very bad for GTPL`s credential image and painful to customers too.
Due to such kind of errors some tmes i have really bared very huge losses in my business.
I hereby express my feelings and urge to compensate the loss occurred due to GTPL technical/service faults - which I have bared for last offer subscription period in any way...
Complaint comments Read comments Complaint category Broadband

GTPL - some of the channels not coming even after paying full rent. poor service

 Vimalkumar Gajjar on Aug 21, 2014
Dear sir, I am regularly paying my cable rent. But cable operator not solve my problem regarding some of the channels not coming even after paying full rent. Also please note that in our society another cable operator also serves connection of gtpl. And its service is also good. Our existing cable operator not providing noc for change of service provider. Request to do the needful for the same....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - setup box not received

 Dakshesh Rabari (Dhinoj) on Aug 21, 2014
Hi, I m Daxesh Desai. I have applied for new cable connection on 5th Aug with required documents to local agent for gtpl set top box. But today is 21th Aug and still I have not received set top box. If you are not be able to provide the service, kindly
My address is
34, Avadhtirth flat
near jantanager crossing
Complaint comments Read comments Complaint category Products & Services

GTPL - Non receiving of internet signal

 Hitesh Bhattacharya on Aug 19, 2014
Sir, I, Hitesh Bhattacharya have taken GTPL Broadband Plan last month after paying Rs.2500/- in advance. But unfortunately for last 7-8 days I haven't received Internet connectivity. I called your customer case 3 to 4 time but till date no body has visited my place. My user ID is hitesh404. You are kindly requested to solve this problem as earliest....
Complaint comments Read comments Complaint category Broadband

GTPL - for refund of GTPL broad band

 mehraj ghoghai on Aug 19, 2014
Dear Sir, I have put an application on 4th july, 2014 that because of shifting to mumbai we need to close your broad band service So kindly refund my balance money. Actually, we take broadband service from GTPL on 17/12/2013 and pay 3 years connection money Rs. 12, 700 in advance. After 6 months I need to shift to mumbai so I contacted GTPL to close this connection and refund my balance money. they suggest me to put an application by mail and wait for 45 days for the processing time to refund. I do the same as i advised like that. To day after 50 days still they are not giving any answer....
Complaint comments Read comments Complaint category Other

GTPL - No response for Installation

 Krunal thakar on Aug 19, 2014
My self KRUNAL THAKAR, 3rd Floor Ganesh Complex, Sultanpura Desai's lane, Baroda. I have given Ch to your service man on 15th of AUG 2014, after that just cable was there till date. ch no. 000003 HDFC BANK 15th AUG 2014...RECEIPT NO. 17368. NAME OF SERVICE ATTENDER KAMLESH SOLANKI. pls do the needful AEAP....
Complaint comments Read comments Complaint category Other

GTPL - no channels from gtpl set top box and subscribers not responding

 khatu on Aug 19, 2014
Hello I m from gurukul road last five days and channels not coming and subscibers are not recieve call also my main complain is that if channels not coming it is ok but atleast u should answer the customer call and this is your bogas service . I knw I complaint it is waste of my time.u can close the channels abt 10 days bt atleast u answer one time ...our subscribers office near asia school drive-in road ....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - channels on set-top box not coming

 Smit Banker on Aug 18, 2014
Hello, My name is Meet Banker and I am living in Chandkheda area.I am paying 250rs/month for my subscription but from last 2 days channels are not coming and my cable operator is not answering the phone so what should i do? Hope, you would response soon thanking you...
Complaint comments Read comments Complaint category Other

GTPL - not getting internet signals frequently

 drdspatel on Aug 16, 2014
dear sir i am using yr broad band plan since about 1 mo. but in this period many times i am not getting continuous service by u. i request u to extend my validity of given duration acc. to yr failure to provide net services so i can use my data for which i had paid my money my id is drdspatel at MODASA...
Complaint comments Read comments Complaint category Internet Services

GTPL - Setup box not received even after paying fees before four month

 ashvin89 on Aug 16, 2014
Name- ashvinbhai bhagvanjibhai bhanderi
Mo. No. 9510144824

Address- 406, samarth apt., opp. Ramji mandir, jalalpore, navsari- 396421 (Gujarat)
Payment made to gujarat telelink pvt. Ltd.- rushikesh apt., ground floor, jalalpore road, navsari- ph. No. 02637-650898

Payment details-
1) date- 23.04.2014 vide receipt no. 8875 for rs. 500 indicating connection charges
2) date- 25.04.14 vide receipt no. 12746 for rs. 2400 indicating rent from may-2014 to april- 2015 with setup box.

Plz solve my problem.

Thank you....
Complaint comments Read comments Complaint category Telecommunications

GTPL - card blocked.....

 ROY1932 on Aug 14, 2014
ERROR 04: This Service is blocked, please call customer care!!! ser Num:24659 Card inner ID : 29896859 PARTH CABLE... 0261-2272567 parth cable is not provide services for tv settop box...its not answring the call of customer......
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Speed drops, but not updated yet inspite of many complaints and calls

 rekha_205 on Aug 14, 2014
id rekha_205,

last one month my net speed didn't work according to my net plan, although i have 10mbps speed, but what is the benefit of that speed, if i have no connectivity and net speed drops and moves like snale...

I already complain about this many times and call unlimited times, which gone in dust bin of GTPL...

So, kindly do the needful on urgent basis for the speed up of my current net plan... hope you all will help in this case ASAP......
Complaint comments Read comments Complaint category Broadband

GTPL - Speed slow

 kinjal zaveri on Aug 13, 2014
I have GTPL plan 60 GB of 4mbps, but the speed test is very slow.I cant talk via Skype clearly, even i want to do also the automatic connection when i open my laptop, also i want to do convert my laptop via WI-FI., so plz help me, and regards me THANKS KINJAL ZAVERI...
Complaint comments Read comments Complaint category Internet Services

GTPL - Internet connection Issue

 maulik1234 on Aug 13, 2014
I am using GTPL Internet Connection since last 2 months but after every 15 days there is some kind of connection problem and my internet didin't work for 1 or 2 days and i have to do compalin again again.i have to call customer care very frequently and have top waste my money and time both.I have 1 year subscriptiopn and already paid all money inspite of that connection lost very frequantly.i told it before it also and i want peramnant solution as soon as possible.My internet is not working since last 3 days from date 10/08/2014....
Complaint comments Read comments Complaint category Broadband

GTPL - Illegal setup box

 MAHENDRA1207 on Aug 11, 2014
Dear Sir,

My cable operator has installed GTPL setup box in my home before 6 month, but He ahs not informed that it is ilegal set up box. and now my setup box is stoped by GTPL and my operator not ready to change setup box so I am not able to watch TV from one months. I request you to support me.

My setup box Sr.No is 617131837750781

Complaint comments Read comments Complaint category TVs

GTPL - Zindagi Channel

 A F Khan on Aug 9, 2014
Zee Network new channel launched 2 months back but yet not available on your GTPL Set Top Box. 1.Your GTPL Rep. Kutch Representative Mr. Shailesh is not responding since 5 to 6 days. 2. Your Customer Care No. 18002330233 is continously Busy and if call received then keeps on hold for long time. 3. Your Nodal Officer No. Mr. Bhavesh Bera has hoisted Land Line No. which is incorrect. 4. Rest of the above No. given in your Official Website are not responding. If this is the level of service then kindly disconnect the connection. I was looking for the Broad Band service from GTPL but...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

GTPL - Internet not working

 Yogesh Makwana on Aug 8, 2014
Hi team, I am facing issue with Internet since last 7 days, also i have logged call with GTPS support team but no luck they are closing tickets without checking or confirmation with client. This is very ridicules service provided by GTPL and also while asking for escalation contact they are providing nodle officer number, which is not exist also same is still reflection in their website. So I don't do anything not to escalate to any senior or to any one. User ID : - yogeshmakwana Please look into this if some one can help me. Thanks, Yogesh Makwana...
Complaint comments Read comments Complaint category Broadband

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Recently Discussed
11 days ago
some of the channels not coming even after paying full rent. poor service
11 days ago
setup box not received
18 days ago
card blocked.....
24 days ago
Zindagi Channel
24 days ago
no signal