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GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India - 380004

Customer Care Phone Numbers and Contacts

Phone:18002330233
 +91 79 2657 7555
 +91 79 2562 6476
 +91 261 2492 481
 +91 79 2562 6476
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051




 
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GTPL Complaints & Reviews

GTPL - Broadband is installed

User
 prashant mali on Feb 24, 2015
Dear Sir,


Regret to tell this thing, your gtpl broadband service is nothing, as attached photo proof,


I have paid 1000 rs in beta fair in vadodara, regard to activate Internet service, on 28/01/2014, though service not been activated due to some reason as discussed with gtpl representative, i called more 30 times, but gptl didnt provide service


As representative was commited to provide service within 2-3 day, unless i need to go in consumer court


Regards,
Prashant Mali...
Complaint comments Read comments Complaint category Internet Services

GTPL - issue with routers

User
 darshan12391 on Feb 24, 2015
GTPL Internet connection has issue with routers, net doesn't connect with routers and when you call to the customer care, they will tells you for direct connect cable with pc and net will be connected then you will be advised for router is damaged or replace it, on the other hand they are making fools to customer. Because everyone facing the issues of router and modem however they tells everyone to change or check your hardware. So opinion for GTPL is worst net connection and also worst service because they never take your calls in first time, every time busy, and no answers for problem, they just...
Complaint comments Read comments Complaint category Business & Finances

GTPL - Installation of Modem and Bosster as per commitment

User
 mdchauhan on Feb 24, 2015
Hi! This is Manish and currently out of India, I have taken GTPL BB for 1 year. I am aware about GTPL poor service because using it at my office and operations and services are very much mismanaged. Mr.Amit from Vadodara office has come to fill my form and same time I have explained about your service. He has committed will give you good service and can contact me anytime for further support including router problem. As discussed with him, he has to provide full coverage at my home with configuration of router and booster. Now 2 moths over but now no one responded properly. Currently I...
Complaint comments Read comments Complaint category Internet Services

GTPL - signal not found in HD settop box

User
 ankitrana on Feb 23, 2015
My HD settop box showing no signal in most of the regular channel though i was paying for HD channel, I complaint to my cable operator he was saying if you want to see HD channel than take airtel settop box and also not giving us any card for this year payment which he has taken from us, they were not listen our any complaints and its going worst for us to watch channel So these is my request to give me feedback about this problem as soon as possible...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Internet/wifi showing limited access

User
 pnp3107 on Feb 21, 2015
Hi, I am Parth Patel, sending this message from Canada. I have recently installed a plan for a year from GTPL for my parents. Couple of days ago they encountered a problem with Internet connectivity. Wifi signal in their laptop shows limited access. Since they needed an immediate help, they called gtpl customer service. A service rep. was asking my mom to follow troubleshooting steps. Now my mom couldn't understood their complicated steps to resolve this poroblem. My parents have been calling for a help for weeks now, but no one showed up there yet. Is anyone out their who can help them...
Complaint comments Read comments Complaint category Internet Services

GTPL - Regarding very poor service

User
 kamlesh99700 on Feb 21, 2015
sir i have 300rs gtpl plan and in which star sports2 and 3 included in package as showing online. so plz provide me star sports2. and i am calling my area operator for complaint about it, but he was saying came today, but never came. mr kiran whose mobile no is9909908859 response is very poor. i called him from last week in morning and evening but he came today, and says him he have another customer. and says me that star sports came in another package. so plz provide proper service in my area. so problems can resolve within time and ur gtpl representative gave proper answer. if u cant provide...
Complaint comments Read comments Complaint category Entertainment and Recreation

GTPL - high charges

User
 darshan1231 on Feb 20, 2015
i am a customer of GTPL since many years..i am living in navrangpura area of ahmedabad, Gujarat. i have a popular package of GTPL in my TV.. The charges is showing on your website for popular pack is 270 rs.. but my cable operator charging 350 rs for that pack.i called customer care, they also told that charges for popular pack is 270 rs .. Even my relatives and friends who are living in different area, they are paying 270 rs for this popular package..than why my cable operator charging 350 rs..???...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - "payment not return"

User
 hardik.bhatt121 on Feb 20, 2015
Respected Sir/Madam, This is to inform to you that i request for new gtpl conncetion on 10th feb 2015 but still connection is not installed at my place.so i call number of times to yogesh(7574805561) for returning money but he will not receive my call and giving wrong feedback.so please solve this problem immediately....
Complaint comments Read comments Complaint category Computer Software

GTPL - Disconnected of Line

User
 Mansuri Kalubhai Abdul Rehman on Feb 19, 2015
S Box No, FCBCHCHGS MAC 34BDFASBDBB7 Sir, I am regularly paying the charges in time as well as in advance for 3 months - six months since beginning but so may times your Baroda office Air link Communication Tel: 0265-2515564 & 2515589 is disconnecting my line.When I approach them, they are not attending phone and office has been closed on 6.00pm so that cable operator also can not contact them. When I returned from office at 8.00 hours my connection not worked and so that I have not enjoy the match of 20.02.15 between England and New zealand. Very surprise matter is that the so many...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - internet speed

User
 krockstar on Feb 18, 2015
i am GTPL internet user username : yogesh_br i am sick of this internet speed its almost equal to 0 internet stops sometimes and speed of this internet is shit i want my internet speed as per my payment if i dont get better speed i will disconnect GTPL connection of mine and many more plz do something really quick...
Complaint comments Read comments Complaint category Broadband

GTPL - GTPL Box Black plan colorful pamflet paper required.for TV chanels.

User
 RITESH GANATRA on Feb 18, 2015
Dear team, my another home in as new in visat highway next to motera ahmedabad. it's amazing and well maintain system provided by gtpl. but my old home in drive in road indraparastha tower issue is still continue.i ll require GTPL colorfull pamphlet regarding a new plan about channels.your net vision agent minesh has come and send it to me but it's zerox copy and also it is not properly visable., and also not showing in the our name of GTPL.print.2nd is picture come and go problem again and again.may be in wiring problem in back side or plug pin side.and 3rd is can u please tell me what plan...
Complaint comments Read comments Complaint category Computers & Accessories

GTPL - Password authentication

User
 bob1 on Feb 18, 2015
We have your connenction wide user id bob1 and wi fi password is rtcbar15.
We are not able to login through the password. The error is authetication error. This is bank of baroda training centre, baroda. Our (M) is 7600403013.
Kindly solve our problem as early as possible....
Complaint comments Read comments [1] Complaint category Banks

GTPL - Refunding of Money for poor & degraded services of GTPL

User
 junedsaiyed on Feb 17, 2015
Hello sir myself Juned saiyed, Here is my GTPL Login ID: Juned4 After installing your gtpl connection i am constant facing net problem and i make constant complaint for that even though from company side they can not take any action for that. Here is my Complain IDs (651 errors): 511665 508708 503263 490833 489617 487922 481918 480078 i have already requested for cancel our gtpl connection but from company side they have not given any response to us. I want cancel my connection and refund our money at earliest. i have mailed on 3 times in this regard as guided by gtpl customer...
Complaint comments Read comments Complaint category Internet Services

GTPL - Not respond your customer executive

User
 Mahammad Irfan on Feb 15, 2015
I called your customer care 4 times regarding new Internet plan for my home last 16 days ago. Your executive told me to fill up form in our website because of network issue. I filled up and then wait your reply but nobody reply me. This scenario repeat 4 times with me. But no reply at all.. I got below message in my mail from gtpl after fill up form: Dear Mahammadirfan Modan, Thank You for submitting Inquiry for Broadband form. Your reference no. is 151816 Thank You GTPL Then also nobody reply me for my inquiry. "Customer satisfaction is most important factor in service industry "...
Complaint comments Read comments Complaint category Computer Software

GTPL - Internet down regularly some websites cannot be opened

User
 harshadkprajapati on Feb 14, 2015
I have gtpl connection from last two years, In beginning (for first 4-5 months) it worked very well, but that after the internet connection is regularly got down. and the when we call for customer care the call can't be connected many times. another problem is that some website i.e. www.onlinesbi.com can't be opened in any browser, and with other service provider it is opened like, BSNL, Idea, etc. customer care executive didnt answer for these issue and disconnects the phone when I ask solution for this. Help me sir.....
Complaint comments Read comments Complaint category Internet Services

GTPL - Cable connection problem

User
 javad81 on Feb 14, 2015
Respected Sir, I am suffering from interrupted service and when I try to book my complain no body is available at costumer care. Last 2 days i was chasing no one is solve issue and no body come to see ur complain .. Pls give your top management details .

my setup box no : FCBCXTRPP.

Name : Javad Lokhandwala.
mob : 9712686700 ( registerd number)...
Complaint comments Read comments Complaint category Business & Finances

GTPL - Please register my new computer with your server

User
 mdiqbal9877 on Feb 12, 2015
my user id is - mmm9877 registered mob No. 9913614919 Computer details - Connection-specific DNS Suffix: domain.name Description: Realtek PCIe GBE Family Controller Physical Address: ‎FC-AA-14-74-5B-81 DHCP Enabled: Yes IPv4 Address: 192.168.0.2 IPv4 Subnet Mask: 255.255.255.0 Lease Obtained: Thursday, February 12, 2015 9:28:18 AM Lease Expires: Thursday, February 12, 2015 11:28:18 AM IPv4 Default Gateway: 192.168.0.1 IPv4 DHCP Server: 192.168.0.1 IPv4 DNS Server: 192.168.0.1 IPv4 WINS Server: NetBIOS over Tcpip Enabled: Yes Link-local...
Complaint comments Read comments Complaint category Computer Hardware

GTPL - Transfor issue

User
 nishu.padhiyar on Feb 12, 2015
Respected sir, herewith i inform u that my channels are not transfer in my replaced settop box.I submit this from ahmedabad.My channel opretor & your eexcutive not answerd me properly.If you are not solve this i have to say that i change the gtpl and i go to other an channel opretor or channel company.So it is an order to you transfer the channels within the 24 hours.My nuid no.000077673267.My mobile no.9510847150.Do the needfull in urgent basis. Otherwise give me refund.Yours, nishant padhiyar.....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - Connection complaint

User
 pandyaniket77 on Feb 11, 2015
Complain regarding my connection., my connection is shut off last one week. Gtpl is not providing any kind of service I call every day till last 7 day. If gtpl is not able to short this problem than give refund my money My user I'd. Nikit768 Reg cont no. 8866569378 Name. NIKIT PANDYA Please give me solution. Gtpl providing very brust service. Suck my life....
Complaint comments Read comments Complaint category Telecommunications

Gujarat Telelink Pvt Ltd - Cheated by GTPL

User
 anandpca on Feb 11, 2015
Mr. Jatin Jani of GTP called several time to me to taking GTPL broadband connection and assured me that he will connect to my TP Link router for Wi-Fi service and took Rs.2500/- on 27th Feb 2015, for six month service. He disconnected my router which was having Wi Fi through Reliance dongle and disturbed the setting and was not in a position to provide Wi-Fi. He took the router to GTPL office sabarmati and said it is working in their office but not at my home. Since 28th Feb 2015 I am calling him but he is not responding, I am sending him dily message but he dont bother to reply. I sent...
Complaint comments Read comments Complaint category Broadband

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