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GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad District
India - 380004

Customer Care Phone Numbers and Contacts

 +91 79 2657 7555
 +91 79 2562 6476
 +91 261 2492 481
 +91 79 2562 6476
9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024

6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005

Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007

4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009

3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051

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GTPL Complaints & Reviews


 B.K.AMIN on Oct 18, 2014
Complaint comments Read comments Complaint category Utility Services

GTPL - not satisfy with set top box connection

 asit majumder on Oct 17, 2014
I am asit baran majumder take a set top box connection in your co but now my settop box remote not working . . .So i want to change my remote and i also interested to pay tHe actual price of remote but two weeks go i am not take anY feedback from your broking co, please solve this problem as soon as PoSsible......
Complaint comments Read comments Complaint category TVs

GTPL - Remote control

 sanjay shukal on Oct 17, 2014
GTPL Setup Box instolled on 16.10.2014, Model Number NL-5197D, SN-627141838278713, NUID: 303816502027, self Declaration conforming to IS-13252:2010, R-41000310, Very Nice GTPL Chanel. Very nice Picture quality and sharp result. I like it. But the Remot control is not working up to the mark. Please do needfull for the same. Thank you.....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

GTPL Broadband Service - No one responding and my internet is closed from last 4 - 5 months

 Neal48 on Oct 15, 2014
My id is hetal48 (GTPL) My internet is not working due to the fault in the main pin. One of technician person have visited before 4 - 5 months and he has told that just problem is in pin and i'll change the pin as soon as possible but still no one came to change that pin. ]In addition we have told that no one will be at home between 9 to 7 so please try to come before 9 or after 7 pm or any time on Saturday or Sunday and i also know that this pin will not take more than 5 minute of technician but still no one responding. My last complaint number is 406883....
Complaint comments Read comments Complaint category Broadband

GTPL - Cheating from service provider in Gandhinagar

 heruka on Oct 14, 2014
I paid total amount for Internet connection promised to be start from same day (i.e. 9th Oct 2014). Even after five days, there is no response from the service provider. The contact person in Gandhinagar Mr Depak ( 8980037673) and Mr. Suresh (8980003190) are telling lies and excuses too many times....
Complaint comments Read comments Complaint category Broadband

GTPL - Faulty Broadband Connection

 sapna.richa on Oct 12, 2014
Dear Sir/Madam I have purchased GTPL net connection some 15-20 days ago and since a week I am facing many connection problems everyday. I keep calling customer centre people almost 10 times day. Its been hectic now and I've incurred many loss in my business too. Till date I have not got any permanent solution and I don't know where to go. Please help me getting the refund or getting faultless services as promised. Thanks Sapna...
Complaint comments Read comments Complaint category Broadband

GTPL - limited network

 tirth_bhavsar on Oct 11, 2014
We have got a three months 1mbps speed plan of internet connection. This is the second day of the connection and the net connection still shows limited connection and we are not able to connect to internet since last 24 hours. We urgently want the problem to be fixed. We would be really glad if you can do it so that we can proceed with our works on the internet which are almost stuck due to your inefficiency in providing the service. Hoping for your quick response and immediate appropriate action....
Complaint comments Read comments Complaint category Internet Services

GTPL - Regarding Internet Connection Cancellation

 mlbhimani94 on Oct 11, 2014
Dear Sir/Madam, I had complained about my Internet connection. According to GTPL company this all process about cancelation and refund are finished within 90 days. But, I could not get any message from gtpl till 100 days. Thanking You, Milap Bhimani +91 9428205100...
Complaint comments Read comments Complaint category Internet Services

GTPL - GTPL BroadBank

 RashmiChauhan on Oct 9, 2014
Hi Sir I am frustrated from GTPL connection . I have taken 60 gb plan for 6 month in Rs2500. I am not getting net connection more than 10 days in month. I have spent at least Rs1000 in calling for complain. They are also not solving problem on time. They give different number to take follow up for solving our problem....
Complaint comments Read comments Complaint category Broadband

GTPL - poor broadband connection

 manali153 on Oct 7, 2014
Hello sir/madam.. I am using GTPL broadband connection in Vallabh vidhyanagar, Anand. but here we are suffering from the very bad connection problem.. In a month we are barely able to use the internet for minimum 15 days.. rest of the days mostly it wont work.. Even if we complaint about it, they don't response. So now, its my humble request to give us the benifit over the connection that we havent used. User id: snprajapati31 ....
Complaint comments Read comments Complaint category Broadband

GTPL - Not shifting my Broadband connection even after paying shifting charges of Rs.560/-

 Avinash Shivapurkar on Oct 6, 2014
I am Avinash Shivapurkar, aged 63 years. My client ID is BB77743. I had taken BB connection at my earlier residence at 303, Anand Plaza, R.V.Desai Road, Baroda. in February 2014. Thereafter I shifted to 10, Sukhashray Duplex, near Surbhi Park Society, Samata, Subhanpura, Baroda. I paid Rs.560/- towards shifting charges. Now the Company says it is not possible them to shift my connection to the new address. If such were the facts, the Company should not have collected shifting charges from me. Now the Company should refund me Rs.4060/- after deducting proportionate data usage charges. So far I have...
Complaint comments Read comments Complaint category Broadband

GTPL - Company dont have proper resolution.internet disconnecting after every 3 day.

 Rahul Mishra ecw on Oct 3, 2014
Hi, My user id is-rahultm. I am using gtplbroadband connection since the starting we are having problem using it smoothly.the network cable got unplugged after every 3 days and it took 2 days for them to fix that.There engineers fix that temporarily.each time i have to register compaint and then they visit and resolve it .In this way in a whole month i am able to use internet only for half month even after paying the bill on time. Either the company engineers are not qualified enough to resolve this or they dont know there product and the second reason can be the company strategory to give service...
Complaint comments Read comments Complaint category Internet Services


 nvchauhan on Oct 2, 2014
Our userID is pavansgroup. We've been using GTPL since more than 8 months. Earlier we used plan of 1Mbps and which was running smooth and internet worked very well for 6 months. After that we migrated plan to 2Mbps and paid for 7 months. After plan migration internet isn't working properly and we're unable to open websites. Page keeps loading and speed is totally disappointing. Even my 2G mobile internet works better than their proclaimed 2Mbps internet! We've called to customer care executive several times and received predefined 24 hours notification messages everytime. Screenshot of complaints: Apart...
Complaint comments Read comments Complaint category Broadband

GTPL - Regarding slw speed

 valmeek2294 on Oct 2, 2014
I took a new connection plan of smart 512-2 MBPs. but at night time, instead of 2mbps i get only 1.7 mbps. so i did about 25-30 complaints regarding this. but no one gave the proper reply. then i visited the office in jawahar chowk, sabarmati, ahmedabad. and they just said that, you wont get the complete speed of 2mbps. bcz its a smart plan and the speed will vary.and there is star (*) over the smart plan, and in that they have clearly written all this, what they said about speed. But i didnt see any thing written like this, about speed. So this a very bad way to make people fool about the plan....
Complaint comments Read comments Complaint category Broadband

GTPL - Channels not coming

User on Oct 2, 2014
Every month GTPL channels not visible for a week at least. The gentleman Mukeshbhai 9727772542, once we call him, cuts the phone during these times. We go to the local GTPL office at Icchhapore, Surat and complain, but no action takes place. What to do am getting frustrated. Debdutta Chatterjee Green City Bhatha Gam...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV


 Rushi Suthar on Oct 1, 2014
Dear sir, I want to raise a complain against GTPL channels service. The channels is getting off 5-6 days in every month. during off channels, they are not replying professionally, they are keeping their phone switched off. The person is handling this area is Mr.Rajubhai (9825251078).it is from new ranip area, ahmedabad. Rightnow, The channel are off, since last three days. ANY one from GTPL is not replying our calls, pls help, kind regards, Rushi Suthar...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL - connection is not done from 3 days when i fill form of new gtpl broadband connection

 Agrawal Hemant on Oct 1, 2014
i request you to send a technician at my home - At amriwadi to login for internet they put cable wire at second day but do not come for start internet facility in my computer please send them in 24 hours if you will not send them in 24 hours then i will buy a new connection of airtel broadband so i request you to a technician at my home. Thank You for reading my complaint and my phone number is 7567397235...
Complaint comments Read comments [1] Complaint category Tax Services

GTPL - GTPL Broadband not working since last 6 days

 diptesh.vvn on Oct 1, 2014
I am having GTPL broadband connection in Vallabh Vidyanagar, Gujarat with user ID (ddpatel13). My broadband is totally dead since last 6 days. I have registered my complaint with customer care (id: 395472), and I was told that your request will be served within 24 hours. After that daily I have called the customer care so many times, but getting same response that there is some technical problem and it will be solved very soon.I am not getting any firm response nor I am seeing any action being taken. My work has been affected since one week and I am very much frustrated with the...
Complaint comments Read comments Complaint category Broadband

GTPL - Internet is not working

 KetanK on Oct 1, 2014
I am unable to use properly GTPL Internet connection last 17 days. Every day I need to register complain with customer care. I not satisfied with GTPL Internet service. I have subscribed for yearly plan. Please also see below reference number of my complains. 1. Service Request Id: 385851 (16-Sep-2014) 2. Service Request Id: 388803 (20-Sep-2014) 3. Service Request Id: 389640 (21-Sep-2014) 4. Service Request Id: 390316 (22-Sep-2014) 5. Service Request Id: 391307(23-Sep-2014) 6. Service Request Id: 396499 (29-Sep-2014) 7. Service Request Id: 398385 (01-Oct-2014)...
Complaint comments Read comments Complaint category Broadband

GTPL - Operator and service problem

 vijaygandhi4u on Sep 30, 2014
Dear Sir, We are having so much trouble with your local operator Mr. Rajubhai, New Ranip. He never send his service man on time to resolve problems. This service level is reflecting to the brand image of GTPL as a whole as Why GTPL appoint such local operators? Please take this complaint seriously and teach them to adhere service standards of GTPL. Thanks & Regards, Vijay Gandhi...
Complaint comments Read comments Complaint category Insurance

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