GTPL Customer Care

GTPL Customer Care

Gujarat Telelink Pvt Ltd

C-202, 2nd Floor, Sahajanand Shopping Centre, Opposite Swaminarayan Temple, Shahibaug
Ahmedabad District
India - 380004

Customer Care Phone Numbers and Contacts


Contact Information added by users

The following information has been added by our users and may or may not be correct and/or true. Use at your own risk.
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9, 4th Floor, Navratna Avenue, Near Ramji Mandir Temple, India Colony Road, Bapu Nagar, Ahmedabad - 380024
6th Floor, Monalisa Complex, Near Kalyan Hotel, Next To World Trade Centers, Sayaji Ganj, Vadodara - 390005
Pratiksha Complex, 10th Floor, Mahalakshmi Cross Road, Paldi, Ahmedabad - 380007
4th Floor, City Pride Complex, Behind Nalanda Hotel, Mithakhali Six Cross Road, Mithakhali, Ahmedabad - 380009
3, Kadambari Society, Near Sharda School, Opposite Jivraj Park Society, Jivraj Park Cross Road, Vejelpur Road, Jivraj Park, Ahmedabad - 380051
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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GTPL Customer Care related pictures (66)

GTPL Complaints & Reviews

GTPL — Not yet received new cable connection

 Kishor Rajani on Oct 7, 2015
I have applied for new cable connection to GTPL on 10th September 2015. My request number is 208715. It has been one month and I am not getting any satisfactory reply from them. Always they say that there is no stock for Set Top Box. I just cannot believe that a company is operating without stock of set top box for last 1 month. I have done complained to the Nodal Officer also but there is no response from him....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — For rent of connection of another user

 Nikita Solanki on Oct 6, 2015
Hello, As pet ur premises we have connect with 4 user from our Teres modem connection. As time of connection of another user to our modem the installation 's.person told us he gives rent of that 4 user when ur new plan is renewal. And cutoff from that. But right now we have renewed plan now the person neglate talk about another user. And give us only. One user. Rent. Another 3 user' are remaining.. Please solve issue.. This is worst experience ever I have face in ur services. Replay ASAP......
Complaint comments Read comments Complaint category Computer Hardware

GTPL — Television cable

 sagar upadhyay on Oct 6, 2015
There is continuous 3 days off on television. As I m using GTPL set top box. Even though complained to cable operated they are unable to resolve the problem. Neither they are listening to us. Please do the same. I m from Rajula city. Amreli district gujarat...
Complaint comments Read comments Complaint category TVs

GTPL — Internet thugs

 Aliasgar Surti on Oct 5, 2015
They provide useless service. They offer which the can't fulfill. My broadband connection is not working since 4 days. They can't manage their own junctions which they installed. No one should purchase any connection from them. I wish this company gets that much loss that they have to shut down. These are thug people. Coustomer care support is also not available. Don't buy any broadband connection from them....
Complaint comments Read comments [1] Complaint category Broadband

GTPL — My net is currently not working

 Krishna kataria on Oct 4, 2015
My net goes off at noon and when I am calling to GTPL they are answering that they will send a this problem is from 7 days and no technition is coming and they say as possible as we will send technition and they had said that we give refund of when net is not working now today also my net is off and no technition is coming pllsssss send me a technition and my net should work properly plsssss......
Complaint comments Read comments Complaint category Broadband

GTPL — Worst Broadband connection in Gujarat

 swadeshgauravsingh on Oct 3, 2015
Please refrain from getting a connection from GTPL. It's the worst Service Provider. with Pathetic Services. I had to wait for 15 days to get a connection, and then, even then, Connection was not there. It's employees are nothing but Goons, who harass customers. Marketing guy forwards my call to his senior and his Senior says "... aree who told you to take the broadband, it's you who came to us for connection, we did not told you to buy our connection. You can get it from somewhere else.." !! Just look at the Attitude and rudeness of the marketing and customer care team. People of Vadodara,...
Complaint comments Read comments Complaint category Broadband

GTPL — Money paid not reply from 2 months

 jagessh on Oct 2, 2015
I am Jagdish Jethanand Shivlani (m) 9426652973 & 8866652695. i Have paid 2 months Ago Rs.2200 to Mr Arvind Nahir his mobile no is (m) 9824747447.but he hase not providing my set up box please return my money back for which he hase not given aney recipt. please see attachement. i have parchase tata sky. today imedately please give a cal so that we cane undastand their is some one who is active in companey. thanking you we are not getting aney TYPE OF RECIPT OF PAMENT IS this thing 100% ok please reply in return also...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — I am not getting appropriate net connectivity and speed for which i have subscribed.

 ron01 on Oct 1, 2015
Dear sir, since more than 15 months i have been using the GTPL broadband service . The first day when the sales executive informed about the plan and service they had guaranteed about the services and the speed that they provide for the money. i had subscribed for the plan of 2 MBPS fix line unlimited for 15 months. i was having so many net connectivity issues like the net is down very often, say 2-3 days in a week and this was the scenario for all the 15 months. Besides i should get 2 MBPS speed which i didnt use to get. There were several complains made to the customer care and also by mail...
Complaint comments Read comments Complaint category Broadband

Gtpl Broadband — No solution for complaint

 Sanjay Ghinaiya on Sep 30, 2015
Reapected sir,

I have subscribed for gtpl broadband service on 13th december, 2014. My user id is ghinaiyasp74. They were failed to provide continue service and i have registered complaint so many times. But didn't get permanent solution for it. So i have requested to transfer my internet connection at other location. I have registered complaint on 17th september, 2015 and complaint no is 210896. Daily i am calling them but didn't get solution. Please help me to solve this.

Thank you,...
Complaint comments Read comments [1] Complaint category Broadband

GTPL — To open GTPL SETUP box lock

 Tejas P. Parmar on Sep 29, 2015
I purchase 3 GTPL SETUP box on 29-6-2009. Right now my setup box hathway card number 000031907074 is locked from 3 year. I often complain at customer center but no satisfaction from your side. I assure you if my problem not solved within sort time. I will complain about this issue to consumer for am....
Complaint comments Read comments [2] Complaint category Other

GTPL — Broadband

 E info 144 on Sep 25, 2015
I have taken plan of GTPL Broadband on 10 september 2015 and I was been told that internet will be within a week.But since it is 25 today after 16 days of payment. There is no response of company and no callback or message was given to me.I have paid 8110 ruppees to responsive person.His contact does not exist now.I daily complain about it to customer care but no response till date....
Complaint comments Read comments Complaint category Internet Services

GTPL — Daily disconnect at (10 PM to 11 PM) and reconnected at (8 Am to 10 Am)

 sandip Savani on Sep 22, 2015
Dear sir, My internet connection is disconnected at [10pm to 11pm] daily and reconnected at [8am to 10am]. Whole night my broadband connection is disconnected. This problem is happening 4th August to 16 August after complaining lots of time finaly problem solved at 19 August. But this not the end of my suffering this same problem started happening on 30 August now its 22 September and yet it didn't solved. I complain so many time but there isn't any solution. I complain through mail, cutomer care, online complain through company site....
Complaint comments Read comments Complaint category Broadband

Gtpl Broadband — Speed issue

 swati solanki on Sep 22, 2015
HELLO i m from ahmedabad gujrat i bought 1 mbps unlimited plan but i not get any speed even not fb page open i called many time in custmor care but they said they take complain nd solve soon but nothing change poor service nd i ask for technician they dont provide me still past 1 month i just faced this...
Complaint comments Read comments Complaint category Internet Services

GTPL — Less data usage provided

 hardik123shah on Sep 15, 2015
I am from Surat, Gujarat. I have GTPL broadband connection since almost 2 years. Now my net is not working as GTPL claim that I have used all my 60 GB data. I agree to that, i might have used all 60 GB data which is shown in usage details on their website. But while taking new GTPL connection, I was told that I will be given 20% extra usage on 60 GB means 72 GB in total. I have contacted nodal officer also but even he is not responding properly. Life without internet is tough now a days. But they people have cheated me & not responding properly now....
Complaint comments Read comments Complaint category Broadband

GTPL — GTPL broadband continuous issues

 Jinesh123 on Sep 12, 2015
Have worst experience of GTPL broadband.Its broadband does not work after every 10-15 days and last time they took 10 days to solve broadband connectivity issues. Date of incident-03-09-2015 (when my broadband stopped working and it was solved on 12-09-2015, so i was without internet between these days and they kept telling that it will be solved in 24 hours) Client number-1800-419-0419 Main problem is that my GTPL broadband stops working after 10-15 days and they dont give permanent solution....
Complaint comments Read comments Complaint category Broadband

GTPL — Non working of set top box

 Patel.vadi on Sep 11, 2015
I want to file a complaint against GTPL. I got set top box and now it just don't working anymore only a blink of power on off and the whole set top box doesn't working not even red light yellow light is seen. Means set top box has not even receiving power. And response from customer care of GTPL is not convincing....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

GTPL — Inceaseing of monthly cable charges

 Sumit Goverdhan on Sep 9, 2015
Dear Sir, unnessessaarly increase THE MONTHLY CHARGES OF CABLE TV BY OPERATOR. the operator do not given original payment copy ie TAN, VAN NO. OF GTPL COMPANY. ONLY given ordinary bill copy if operator wants to increase the monthly bill then they should provide original TAX payee bill copy to the all your customer. ministry of broadcasting do not announced any kind of increasing of service tax. if GTPL do not take any action against such operators then I need to complaint against GTPL and operator in the consumers court as soon as possible. thanks and regards. sumit goverdhan, warora...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Gtpl Broadband — Customer care staff & service

 Kbpatel2 on Sep 8, 2015
Hi manager sir. I kindly request that GTPL costumer care staff are very unco-operative with costumer. They are not giving satisfied answer to us. & net service also very very slow. I talk so many-times with costumer care service regarding my complain & net service but that staff are very arrogant Please take action on this. Your sincerely costumer...
Complaint comments Read comments Complaint category Broadband

GTPL — TV Connection , Not solve problem from one week , Inactive

 ajay6279 on Sep 3, 2015
TV subscription expired. I have called to GTPL various times for payment of my monthly subscription fee of my TV connection but they didn’t resolved my issue from one week. Every time they are telling that it will resolve in 24 hours bot now It is one week. Also they are not providing me the USER ID and PASSWORD doe my existing TV connection. Ajaykumar Singh, Registered mobile # 7043134429...
Complaint comments Read comments Complaint category Entertainment and Recreation

Gtpl Broadband — High ping & slow speed

 Mrudul Gadaria on Sep 3, 2015
Hello there, I reside in bharuch, gujarat. I have installed gtpl broadband (former bsnl user). The first 10 days of installing the net were awesome, I was getting about 60ms ping on every servers whatsoever! But just after 10 days, My net started to suffer from High Pings! It stared to become above 200ms. Only on few servers, it was about 120ms (average). I mean I bought gtpl just for gaming and now I cant even play multiplayer games at all. I would get 300 ms ping on bsnl user (He also lives in the same city!) I have complained literally 100 times! But these guys doesnt seem to solve...
Complaint comments Read comments Complaint category Broadband

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