Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

HI, I'm using GTPL Broadband services But they are providing a worst services ever in the World. I have to call for Customer care regarding Internet issues everyweek 2-3 times. They always have the same answer, Please be wait your problems will be resolve soon.

We are IT Company and I am using GTPL because, there are no other Internet services providers here, I am contacting them trying to get other Internet services providers...

Dear sir/madam,

i have gtpl broadband connection, nagarajan55, and i have upgraded my plan to 50 mbps one which is fiberoptic connection on january 01, 2021, and made payment through icici bank cheque, #798957. they informed me that the cable at my residence will be changed to fiberoptic one within 7 days.

it has been more than 1-1/2 months now, but still they have not done that. in fact, gtpl dp box itself...

Hello...
I have request for shifting my broadband gtpl form ANKLESHWAR to Vadodara...but no one is taking seriously...
I called coustmer care they said technical team will come and will take payment 560 i.am ready to.pay...but no one is coming...
Out of 180 days 120 days are remaining and day by day all getting waste...
Poor service gtpl......

Hello,

I have brought a new connection on 04 Jan 2021. and I have a problem with the internet connection and disconnection. I have complained about this but not given a proper solution. so please look into this. I am frustrated now.

this is my email id:- [protected]@gmail.com.

Please help me resolve this issue.

Thanks,
Smit...

I am having internet connectivity problems as well as speed issues ( if luckily the broadband works).
My area is Najmi mohalla, Dahod.
This is happening from past 15 days and I have to call the customer care each and everyday to get my temporary fix. Still no permanent resolution is provided to me and I would request all of you that if you want a new broadband connection, don't fall into the marketing traps of GTPL. They are...

We paid an agent (Hardik Patel agent[protected] rupees for broadband services, on the 30/10/20. He promised connection the same day within a few hours. A few days later the installers called and informed us that they could not give us a connection as they did not have permission. We requested a refund that week from him, but since then we have heard nothing and he does not answer our calls. We have tried numerous times to get our money back...

After 5 days GTPL caould not solve my problem of no connection. i have complined on 9th november, 10 november, 12 november, 13 november, 14 november ( complain no[protected]. my problem was my connection cut at 8 pm and autometiicallly comes back at morinig 10 pm this happen for 10 and 12 and 13, november. theh on 14 november it s gone cut at 3 pm( on this day we got internet mornig 10 am and its cut at 3 pm on samen day).
GTPL enginneer...

I wanted to activate broadband plan from GTPL. The payment was completed on 24th October, 2020. After that, no one is coming to my house for installation. I am following up daily with the executive but no one seems to be taking care. They cut the call by replying that they will send for installation but it never happened. Please resolve the issue to the earliest.

My client ID: BB[protected]
Agent phone number: [protected]...

My net is not working from last week. We made several complaint on phone and mail. But not getting solution.
And also get the speed of gtpl is 0.02 mbps
And our plan is 40 mbps...

I have a connection in Varanasi in Vinayaka area. It's been almost a month since I have lodged a complaint to customer service. Internet stops working everyday in afternoon and evening. I get message stating technician will arrive to check and next second receive message stating issue has been solved.

How come they can solve the issue without any technician visiting even after requesting for technician visit while complaining...

When I subscribed to yearly plan. It was activated.
But internet did not connect for first 16 days.
After that
Every month internet is down for 7-8 days total.
Interner gets down now and then.
I want refund...

Hi,

I had requested for GTPL Brodband connection on 11th of October. The payment was done at that time only.
As per the Agent who took payment, the broadband connection should have been done by 2-3 days. It has been more than 10 days and still it is not done.
The Agent is also not responding to our calls properly.
We also contacted the customer help and they are also not giving proper response.
br...

I am japan laktariya gtpl customer my register mobile number [protected] address b34 chitrelkha soc ajay 5 opp rto vastral ahmedabad. I subscribe 40 mbps plan but i get 2 mbps to 20 mbps speed 2 month and i raise lots off complain. Gtpl team close my company without resolve and compony not provide extension. And...

My name is shubham. Old set-up box no is 18:55:0f:35:58:ff my old set-up box show august month payment 266.13. I bought new set-up box. It's stb no is 84148990. Its show my august month cable bill 330 rs.. I contacted the ucn customer care and cable operator many times but they did not help me.. Last 50 days he just assures that your problem will be solved. But problem is not solve.. So i request u plz solve my problem as soon as possible......

I bought 40 m. B. P. S plan of g. T. Pl broadband but ther is no speed of internet at the time of sale salesman said fiber connection but they not provide fiber connection and now he will not answer properly and i am paid full amount of 12 months.
He wl also not provide a receipt of my cheaque payment....

Hi,
i have gtpl brodband (baroda) connection. and plan taken 40mbps.

logged complaint regarding speed. since one month. even mailed to appellate authority also. they also fails to provide solution.

current speed of my brodband hardly 300kbps.my mobile internet speed is 20 time faster than this. shame on GTPL.

they are interested in selling product they dont care about problems....

Hello sir, i have been completing in gtpl broadband for a long time because i have regular disconnects so that my work stops, but the gtpl are not giving me the solution so please help me....

My wifi isn't working for 5 days now in row. I can't decide what to do next. I've complained many times. Created tickets. But it just closes without resolving issue....

I have requested gtpl to shift my connection to another place as i have shifted my home. It’s been 15 or more days since i have putted the request of shifting. I tried to contact via call as well as i have sent them more than 10 mails yet there is no response or call from gtpl. I am working from home as well as my family member do. What to do in such situation where there is no contact with gtpl....

Dear sir,
I'm a customer of gtpl broadband. My customer user id is : ajay_sanu.
My internet connection disconnected from amphan cyclone, and when i contacted to the customer care (26 may, 2020), they said that this problem will be solve in about 2 days. But 4 days gone. I am suffering the same problem. Local agent did not contact till now. They do not receive any call by mobile phone.
In this reason my all professional...