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Hathway / Gujarat Telelink [GTPL] Complaints & Reviews

1.7
Last updated Dec 22, 2022
Complaints 602
Resolved
207
Unresolved
395
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Hathway / Gujarat Telelink [GTPL]
Customer Service Contacts

Hathway / Gujarat Telelink [GTPL] Phone Numbers

Toll free
1800 419 0419
227
155
1800 233 0233
129
141
Phone
+91 79 2657 7555
134
118
+91 79 2562 6476
72
72
+91 97 2763 3633
56
82

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Hathway / Gujarat Telelink [GTPL] Website

Hathway / Gujarat Telelink [GTPL] Head Office Address

C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug
Ahmedabad
Ahmedabad District
Gujarat
India
380004

Hathway / Gujarat Telelink [GTPL] reviews & complaints page 6

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S
smit2123
from Delhi, Delhi
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New connection issue

Address:Gandhinagar, Gujarat, 382421
Website:www.gtpl.net

I wanted to purchase GTPL broadband connection, so I took contact numbers of local persons for broadband connection. He was asking for extra 500 rs for yearly plan as installation charges. He gave me reason that in Sargasan area, Gandhinagar we took this extra money from all new customer. But as per GTPL website no extra installation charges for yearly plans and even my two friends who recently bought internet didnt pay any installation charge...
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C
ceofr10
from Chennai, Tamil Nadu
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Worst internet service

Address:Jamnagar, Gujarat, 380001
Website:gtpl.net

Hi,

It's been only a month I am using gtpl broadband but its a worst experience i've ever had.

I've purchased an unlimited plan but service is pathetic.

Everyday twice internet connection goes down, support number always busy and if it rings tech guys not respond well

Resolve this issue or i'll file a complaint against gtpl in consumer forum.

my customer id is BB255423...
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R
Rahulkumar Khambhara
from Morbi, Gujarat
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Toll free number for complaint registration

Address:Morbi, Gujarat, 363642

Gtpl customer complainttoll free no.[protected] is not working. Every time it mentions "busy" status. Then we are forced to call on other number +[protected] to register complaint, which is not toll free number, on this number we wait till gtpl customer executive receive our call, this costs a lot to register a complaint. Why should customer pay for the problem of gtpl? And we are forced to complain every day due to low speed or network...
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G
Govinddas Ghetia
from Gurgaon, Haryana
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No broadband connectivity since 23/04/2016

Address:Vadodara, Gujarat, 390010

My user i'd is gd301
Address
C 301, status enclave, behind flavor restaurant, makarpura road, vadodara gujarat
Sir i have called for more than 25 times to gtpl customer care & mr. Amit thakore, technical head, but no body has given assurance for connectivity. Pl go through matter in crucial time of admission process of my children studying in higher education. No body is responsible for resolving complaint. Every day...
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A
aeyjay
from Mumbai, Maharashtra
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Refund

Address:Vadodara, Gujarat, 390005
Website:www.gtpl.net

Since first week of april16. braodband connection disconnected. and GTPL was unable to find fault. Since this practise was repeated in march also. Hence we have requested noddle officer through email for discontinue of broadband and refund the money since they were helpless. I am mailing everyday to GTPL nodal officer regarding refund. But after 43 days. i am not refunded my money.when it was asked on email for non refund of money. No response...
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Address:Vadodara, Gujarat, 390018

Atleast given 10 emails and 20 phone calls to for informing service provider, everytime they make excuse without any solution

Details of emails attached for your review.

Dear customer,

Thank you for contacting gtpl hathway pvt ltd.

We apologize for the inconvenience this matter may have caused.

With reference trail mail we forwarded your complaint to our concern...
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N
Nitish_501
from Ahmedabad, Gujarat
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Speed and technical issues - no resolution

Address:Ahmedabad, Gujarat, 380059
Website:www.gtpl.net

I have purchased gtpl broadband connection for 10mbps plan.
My user id is : nhthaker_501

I am not getting proper speed from 3rd day of purchase and from last two days my internet is not working, i have complaint so may times to gtpl customer care they are not responding properly. Always they give me new time or date for resolution but my issue remains the same and no on is coming to check even. I am very tired of this...
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M
Maithil Shah
from Rajkot, Gujarat
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Net speed issue

Address:380052
Website:WWW.GTPL.NET

I baught GTPL Broadband Before 2 months,
and My Plan is as below

9 AM to 9 PM -- 512 Kbps Speed
9 PM to 9 PM -- 2 Mpbs Speed.

But from last few days I observed that, I didnt get speed as I Expected and for which I have Paid.

and whenever I tried to call on Customer Care Exe. Nobody is there to register my complaint.

I tried both customer care numbers of GTPL broadband.br...
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S
Siddharth Santwani
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Very slow speed

Address:382340
Website:www.gtpl.net

I'm a subscriber of gtpl broadband services since october 2015. My plan is of 500gb data @ 10mbps speed. I'm writing this because i've been facing internet problems more than a month. The surfing and download speed has gone below 1 mbps, especially during the daytime. I've been raising these issues on the toll-free number for almost everyday but still there has been no improvement. I also mailed them about the same at "[protected]@gtpl.Net"...
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N
nainesh shah
from Valsad, Gujarat
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Gtpl net complain

Address:Ahmedabad, Gujarat, 380007
Website:All website !!!!!!! even i m not able to access my gmail page !!

Hey !!

Name :- nainesh shah
User id :- ns220
Mac id :- c4:12:f5:04:11:55

Dear
Sir/mam !!

I m having 1 mbps (Unlimited) wifi at my home ...Bt from last night i m not able to go through the net appropriately ...I had done complain regarding this issue ...Now it's working !! But sometimes it stops working automatically i m fade up of this issue !!!...I m not satisfy with you as...
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B
Bharat Tunani
from Mumbai, Maharashtra
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Gtpl cheats its customers

Address:Vadodara, Gujarat, 390006
Website:Www.gtpl.in

Gtpl the worst broadband service.
Complaining from last 10 days that broadband is not working. They commit to solve issue in 24 hours but there is not at all any solution within 10 days. The team of Kapil Mistry (Gtpl Nodal Officer ) is also uncooperative.

Complain no. 117039, 1167756, 1170439.

If you want any review regarding gtpl contact bharat tunani : [protected]

So Guys pls. Don't waste...
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B
Bipin vanpariya
from Ahmedabad, Gujarat
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Connection not established

Address:Surat, Gujarat, 395010

Hi sir,
Me GTPL no 1+1 year valo 2mbps plan lidhelo che and 10050rs no account check apel che.Aje 12 days thay gya chata koi connection nakhva mate avyu nathi and call kariye to koi response nathi apta.Please do needful sir.

Maro mob num-[protected]
Email [protected]@gmail.com

Address
66-Ashokvatika society, near sagar society, lh road, punagam, Surat-395010...
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J
jaymi96
from Rajkot, Gujarat
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Not getting proper service and internet connectivity problems

Address:380061
Website:www.gtpl.net/broadband

Dear Sir,

I am one o[censored]ser of GTPL hathway Pvt. Ltd which is service provider in Ahmedebad. I have complained them many times i can give you a proof of service complaint numbers also, since i have very hard requirement of internet at same time i observe that internet access is not available, I'm requesting you to do the needful, i have emailed and called GTPL many times but not received proper solution.

user...
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Y
yskatewa
from Pune, Maharashtra
Sep 17, 2022
This thread was updated on Sep 17, 2022
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Wifi not working

Address:Anand, Gujarat, 388120
Website:ysk.net

My wifi is not working from 2 days when I contact to your customer care number they only reply that sir system update is going m not getting proper value for my money plz show this problem as soon as possible other I have to take some legal action there is problem of speed n half of the time wifi connection is nt there... plzz m request to check this prblm a soon as possilble...
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Address:380001

I am not satisfied with your service nobody attends the call and if they does still does not provide service. Every Day I have to made complaint but end of the they showing as they solved issue without any conformation with user…
They are not serious about service they just want to sell and make people fool…
They have not much staff to solve issue…
same issue are with setup boxes(chenal)...
I have plan of...
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N
nikhy
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding customer support

Address:Gandhinagar, Gujarat, 382007
Website:gtpl

I have been trying to shift my broadband connection from past two months and even tried calling them again and again but they will never receive the call and hang it after two or three minutes on its own and i stay furious for long. They do not even care about customer services and requirement. They even do not fulfill basic necessities of providing help in need ....
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J
jawhy
from Bengaluru, Karnataka
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Not receving bills

Address:380013
Website:www.gtpl.net/digital-cable-tv.html

DEAR

I am one of the consumer of gtpl cable tv last so may days i have ask regarding my monthly bill but they are not providing me i have made so many request but they didn;t respond it...
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M
Mohitmetro
from Jalalpur, Gujarat
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Gtpl set top box

Address:Patan, Gujarat, 384265

I was complaint to the gtpl set top box because in it the set top box are not continue playing so i was compaint the gtpl office but they are saying to contact your cable operator or so i contact to cable operator but they are not visit my home or not solve this problem ...Or not anitype of responce ......
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Bharat Tunani
from Mumbai, Maharashtra
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From last 7 days broadband not working

Address:Vadodara, Gujarat, 390006
Website:Www.gtpl.net

My net is not working from last 7 days and regularly I m complaining on Coustmer care they say they will solve the issue in 24 hours but still there is no one is coming to solve the problem. My complain no. Is 1097060....
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A
AnilGoswami1987
from Rajkot, Gujarat
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Forced to get wifi connection.

Address:Panchmahal, Gujarat, 382721
Website:www.gtpl.net

Dear Sir,

I want GTPL broadband connection in Kalol(dist.Gandhinagar) and I asked for it on 11th Feb, 2016. But GTPL peoples are rejecting it by giving reason that "another ISP is providing there so we are not providing". Then after they suggested that if you want a connection you must go for WiFi connection and I was ready before knowing cost. The cost was 4000 Rs for just installation and for plan 3500+ more. I have all...
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