GTPL — Broadband connection interrupted for more than 15 days

Address:

Surat, Gujarat

From:- Jayesh N. Mahida Adress:- C-10, Shanti Palace society, Behind Navyug college, Rander road, Surat. 395 009. Mob. No. [protected] Date:- 8th July 2015. To, GTPL Broadband, 2nd floor, Sahajanand Shopping Centre, Opp. Swaminarayan Mandir, Shahibaug Ahmedabad- 380 004 Sub:- Compensation for the services not rendered by GTPL for the reasons attributed to GTPL. Dear Sir, I have deposited Rs. 4499/- vide recept no. 80026 dated[protected] for rendering the services of broadban from GTPL. Following to it, GTPL have provided the services at my above address. My user id:- mahidajn10 Reg. Mob. No. [protected] Reg. Name: Jayesh N. Mahida. The services of GTPL have interrupted many a times. These were attended after repeated reminders many a times. Recently, the broadband service was not available atleast from 23th June2015. I have made a lot of call to customer care. Following are some of the points of concern. 1. Every time, the line gets busy. 2. Every time, it was advised to contact [protected] even if the same nuber is dialled. 3. On making repeated complain, Phone is put under hold for long time for harassing. 4. No facility for making complain through SMS. 5. If complain is to be lodged through e-mail, it was insisted for register complain at customer care first. The phone always gets busy. Hence, it is not possible to lodge complain through mail. What a System? 6. Every time, the date and time given for compliance of complian were never fulfilled. 7. I have to make about 76 calls to Customer care, 25 calls to Nodal officer and odd calls to Apellete officer. The call details will be submitted on hearing from you. 8. I have to make more than 10 emails. 9. The phone of Nodal Officers are found unreachable many times, evenafter calling right after getting busy line. 10. The time to comply any complain mentioned by customer care is 24 WORKING HOURS instead of 24 HOURS. Even for the shake of convinieny, if 24 WORKING HOURS are considerd, then also my complain was not solved in this time limit. Even nobody has turned up to inform prior. All such efforts are required to get my connection started. Even after starting the connection, GTPL have altered mac number for harassment, which was pre-existed. My network connection remains closed for more than 15 days. Thus GTPL has failed to provide services satisaftorily and timely. I have to bear extra expenditure for making calls, hiring services from other service providers. Apart from direct expenses, I have to bear other indirect and legal expenses, mental, social inconvininece due to reasons attributed to GTPL only. I hereby submit my claim of Rs. 10, 000/- Rs. Ten thousands only and extend the time suitably mutually agreed. So, you are hereby instructed to remit Rs. 10, 000/ within a week from the receipt of this letter/mail. If you fail to do so, then legel proceeding will be taken at your risk and cost. Please make a serious note Yours Jayesh N. Mahida.