GTPL Broadband — High ping & slow speed

Address:

Bharuch, Gujarat

Hello there, I reside in bharuch, gujarat. I have installed gtpl broadband (former bsnl user). The first 10 days of installing the net were awesome, I was getting about 60ms ping on every servers whatsoever! But just after 10 days, My net started to suffer from High Pings! It stared to become above 200ms. Only on few servers, it was about 120ms (average). I mean I bought gtpl just for gaming and now I cant even play multiplayer games at all. I would get 300 ms ping on bsnl user (He also lives in the same city!) I have complained literally 100 times! But these guys doesnt seem to solve my problem! They say the internet is supposed to work like this! Then I complained about speed, I have 5 MBPS plan but i wouldn't get more than 3 mbps in the morning. I knew I was getting saturated bandwidth, I told those guys but they don't seem to help me at all. When ever I call gtpl customer center, they dont even know what PING is and I have to explain them everytime. I ask them to connect me to their seniors but they never connect me with them and argue a alot! I feel like I have been looted! I really miss my bsnl connection. Then I made my mind and realized to ask refund. A guy who came to my house for the installation of internet said you can always ask for refund and so I did, but they said refund is not possible thus they cant refund my money! I was like What The [censored] they asked to pay for whole year and now they are refusing to give me my money back!! Please help me!