GTPL Broadband — Internet connection problem

Address:380052
Website:www.gtpl.net/login/register_ticket.php

I have internet connection of gtpl broadband since[protected].internet plan validity is for one year & 300 gb data. but since six days (06 jul 2016) there is internet connection problem and we have complaint on 06 jul 2016 on gtpl customer care no.[protected]. complain no is 1419597. but still they could not resolve the problem and everyday they just saying problem will be resolved in 24 hrs. if they could not resolve the problem then we request refund amount 4000 rupees. please help us to resolve problem.
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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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    Hathway / Gujarat Telelink [GTPL] Phone
    +91 79 2657 7555
    +91 79 2562 6476
    Hathway / Gujarat Telelink [GTPL] Address
    C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug, Ahmedabad, Gujarat, India - 380004
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