GTPL Broadband — NON PROVIDING CONNECTION AFTER GETTING FULL MONEY

Address:

Surat, Gujarat

DEAR SIR, I HAVE BEEN APPLIED FOR A BROADBAND CONNECTION IN SURAT CITY FROM M/S GTPL BROADBAND 2ND FLOOR, SAHAJANAND SHOPPING CENTRE, OPPOSITE SWAMINARAYAN MANDIR, SHAHIBAUG, AHMEDABAD-380004 DURING A IT FEB ORGANISED, IN SURAT ON IIND WEEK OF FEB-2015. AS THEIR MARKETING COMPAINGN, I PAID HUNDRED RUPEES AS TOKEN FOR A 100GB PLAN AMOUNTING OF RS. 2500/-, AND THEY GAVE ME A RECEIPT NO. 55336 IN THIS REGARDS. THEREAFTER AFTER 2 DAYS THEIR REPRESENTATIVE CAME TO MY HOUSE TO CLAIM REST OF PAYMENT, AS PER CONNECTION PLAN. I PAID RS. 2400/-TO THEIR REPRESENTATIVE, NAMED JIGNESH BHAI (MOB. NO. [protected]) HE ENTERED THE WHOLE AMOUNT ON THE SAME SLIP AND PROMISE TO ME TO PROVIDE CONNECTION WITHIN A WEEK. AFTER LAPSE OF 35 DAYS STILL MY CONNECTION IS PENDING. I CONTACTED TO THEIR CUSTOMER SUPPORT SEVERAL TIMES, BUT THEY TOLD ME THAT THEY HAVE NOT ANY RECORD IN RESPECT OF MY CONNECTION AND MY PAYMENT ETC., AND ASKED ME TO CONTACT THE SAME REPRESENTATIVE OF THE GTPL, TO WHOM I PAID TOTAL RS. 2500/-. HOWEVER THE MOBILE PHONE OF THE SAME IS NOT WORKING/NOT CONNECTED. AS I CONTACTED SEVERAL TIMES TO SHRI JIGNESH, AND ONCE HE AGAIN PROMISED TO PROVIDE CONNECTION AT THE EARLIEST AND THERE AFTER MOBILE IS CLOSED/SWITCH OFF. YOU ARE THEREFORE REQUEST TO CONSIDER MY COMPLAINT AND TRY TO PROVIDE HELP FOR REFUND OR CONNECTION. VINAY KUMAR SONI ([protected]) A-402, STUTI ARISTA, NEAR NEW LP SAVANI SCHOOL, PALANPUR, NEAR UGAT CANAL ROAD, SURAT-395009, GUJARAT [protected]@hotmail.com