GTPL — Broadband Stopped working and nobody is solving the problem since 11th July 2015

Address:

Ahmedabad, Gujarat

Hi I was using GTPL broadband since last few years. On 11th July 2015 my internet stopped working and I registered the complaint with their customer care as always. I had renewed my connection on 2 months back and it was a 1 year plan. Since then I followed up with customer care executive for almost 20 times but I didn't get any solution. They even did not provide me any registered office phone number or address where I can go and ask for the solution. I mailed them on their mentioned email id for more than 10 times. It had been more than 15 days and no solution. They I got their address from their recently updated website and I visited the place. They sent me to 2 different places for my solution. I reached to their technical department finally. The guy told me that there was some DP placement issue and they were not getting any place for it so my connection could not be resumed until they get the place for it. I argued with them that it was their problem and not mine so I asked them to refund the amount I had paid for the connection. The technical guy asked me to call customer care for that problem. I called customer care but the employee told me that prepaid connection can not get refund. I argued with him that it was the problem from their side and not mine but he did not listen to me and he put me on hold for unlimited times. They I got contact number for their Gujarat based head which was provided on their website for critical issue solving. I called him and he assured me of some action. I have been cooperating with him since last 10 days and finally he came with an answer that my issue can not be solved. So I asked him for refund and he told me that he will consult with the accounts department and I will the notification about it and then after 45 days I will get the refund. Now I seriously don't understand what to do with these people. 1. The problem was from their side 2. It has been more than 40 days since my connection is inactive 3. And now they will notify me about my refund being processed and it will take 45 days from then for me to get the refund I want some serious suggestion about where can I lodge a complaint against this company and what can be possible outcome. I am no more interested in refund but I want this company to get shut down as it is committing serious fraud with customers because many people don't care about 3000 bucks and they forget the issue and move on. And this company is making serious money out of these.