GTPL Broadband — Very low customer service

Address:

Vadodara, Gujarat, 390006

Dear care,

Please forward this mail to your top executives and managers who are just taking there salary without giving any service to the customer care and customer satisfaction.

My name is jay Arora


I have face number is issues with Gtpl broadband service in last one year.

Ones your cable gets cut down with any unknown reason, it takes minimum 10 days to get it fix.

U can check my account and get the information for how much days there were breakdown in your line.

Second you're customer care numbers is like eid ka chand, gets connect but know one is there to attend the call. And when it gets connect and get a chance to have a word, your internal system to get the customer details are down.. Get only one answer please call us after 30 minutes.. Lol.. Don't know what you guys are teaching to your call attenders to make fool to the customer. Or may be your system is to weak to sustain the customer issues.

Trying to contact ur care about the low speed during the night slot. Need to ask is there any change in the day and night plan timing, as between 9pm to 9 am I should get the speed of 2mbps, but never get it, only getting 512kbps as of day time. But my luck is too weak that from my 10 calls I didn't get the opportunity to have a talk to ur customer care.

Also I was promised while booking the connection that the number of days when there will be breakdown, that days will be added to my plan. Please requesting you to check the details of breakdown in my connection and add that much of days to extend my service period.

Regards,
Jay Arora