GTPL — Gtpl set top box

Address:Patan, Gujarat, 384265

I was complaint to the gtpl set top box because in it the set top box are not continue playing so i was compaint the gtpl office but they are saying to contact your cable operator or so i contact to cable operator but they are not visit my home or not solve this problem ...Or not anitype of responce ...
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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.
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what can i do for my set top box activation because i live in ahmedabad and now live in my village near nadiad, operator say buy new box. but i activate old box.so any procedure online tell me.
my mail id is [protected]@yahoo.co.in

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    Hathway / Gujarat Telelink [GTPL] Phone
    +91 79 2657 7555
    +91 79 2562 6476
    Hathway / Gujarat Telelink [GTPL] Address
    C-202, 2nd Floor, Sahajanand Shopping Centre, Shahibaug, Ahmedabad, Gujarat, India - 380004
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