GTPL — No response for complaint for no network connection from jan 2 2016, even after repeated reminder

Address:

Vadodara, Gujarat, 390018

Atleast given 10 emails and 20 phone calls to for informing service provider, everytime they make excuse without any solution

Details of emails attached for your review.

Dear customer,

Thank you for contacting gtpl hathway pvt ltd.

We apologize for the inconvenience this matter may have caused.

With reference trail mail we forwarded your complaint to our concern department.

We require your kind co-operation in this matter.

Thanks & regards,

Csd - customer support
_

Gtpl hathway pvt. Ltd.
Email - [protected]@gtpl.Net
Website - www. gtpl.net

From: karia, praneeta
Sent: 26/apr/2016 1:55 pm
To: nodalofficer guj
Cc: [protected]@gtpl.Net
Subject: re: complaint for non working from last two months

Gtpl team,


With no response on my complaints after writing and calling you so many times
It is kind of worst service a customer can bear.

I think there have been many reminders from my end
As an correction
I should approach consumer forum and also take internet connection from better service provider

Regards,
Praneeta


From: nodalofficer guj [mailto:nodalofficer. [protected]@gtpl.Net]
Sent: 11 april 2016 11:08
To: karia, praneeta
Subject: re: complaint for non working from last two months

Dear customer,
Thank you for contacting gtpl hathway pvt ltd.
We apologize for the inconvenience this matter may have caused
With reference trail mail we are already forwarded you complaint to concern team when we will received any feedback from them sure we will update to you.
We require your kind co-operation in this matter
Thanks & regards,

Csd - nodal officer (Guj)
_
Gtpl hathway pvt. Ltd.
2nd floor, sahajanand shopping centre, opp, swaminarayan temple, shahibaug. Ahmedabad.
Email - nodalofficer. [protected]@gtpl.Net
Website - www. gtpl.net
Mobile :- +91 [protected]

From: karia, praneeta sent: 11/04/2016 9:57 am

To: [protected]@gtpl.Net; nodalofficer. [protected]@gtpl.Net
Subject: fw: complaint for non working from last two months

Team,

Reminder to attend complaint, we have not received any response even after number of calls and email
Can you please commit a date for solution.

Regards
Praneeta
Contact no registered with gtpl is [protected]
And user id : nevil karia


From: karia, praneeta
Sent: 08 april 2016 15:49
To: 'nodalofficer guj'
Subject: re: complaint for non working from last two months

Team,

There is no response till date
We are still facing the problem,
I am unable to understand your problem tracking mechanism. A complaint is open since last two months and there is no attentiveness given to it.


Regards,
Praneeta

From: nodalofficer guj [mailto:nodalofficer. [protected]@gtpl.Net]
Sent: 06 april 2016 15:39
To: karia, praneeta
Subject: re: complaint for non working from last two months

Dear customer,
Thank you for contacting gtpl hathway pvt ltd.
We apologize for the inconvenience this matter may have caused
With reference trail mail we are already forwarded you complaint to concern team when we will received any feedback from them sure we will update to you.
We require your kind co-operation in this matter
Thanks & regards,

Csd - nodal officer (Guj)
_
Gtpl hathway pvt. Ltd.
2nd floor, sahajanand shopping centre, opp, swaminarayan temple, shahibaug. Ahmedabad.
Email - nodalofficer. [protected]@gtpl.Net
Website - www. gtpl.net
Mobile :- +91 [protected]

From: karia, praneeta
To: nodalofficer. [protected]@gtpl.Net
Cc: [protected]@gtpl.Net
Subject: fw: complaint for non working from last two months

Dear team,
We have still not received any response.

Regards,
Praneeta nevil karia
Contact no registered with gtpl is [protected]
And user id : nevil karia


From: karia, praneeta
Sent: 02 april 2016 13:11
To: 'nodalofficer. [protected]@gtpl.Net'
Subject: complaint for non working from last two months

Dear mr mistry,

I have received this contact from gtpl website

This is to bring to your notice that even after repetitive complaints to gtpl team my internet connection is not resolved
We have no internet from last 2 months
Every time they register query but leave it unresolved.


I am in extreme dissatisfaction with the services
Kindly resolve our problem

Looking for your support

Regards,
Praneeta nevil karia
Contact no registered with gtpl is [protected]
And user id : nevil karia