Gujarat State Road Transport Corporation [Gsrtc] — Breakdown bus

Address:

Ahmedabad, Gujarat, 382449

Dear Sirs,
I have been booking for ahmedabad to porbandar on 21st may with PNR no.G12393631, suddenly bus was cancelled.I was travel with my family & suffered travel in seating bus.I was talked with this route conductor, he informed me that he had already inform about breakdown to gandhinagar depot manager in morning, So if you passed the message in morning than we will arrange some other option, i was also try to talk with porbandar depot manager but he wasn't received my call, i am requesting you for big punishment for responsible person so he will never make mistake & if possible please inform me.I have been booked a complain in complain register at porbandar depot on 22nd may.What about my balance refund ?how can I get it?