Gujarat State Road Transport Corporation [Gsrtc] — Bus not came on time so seek compensation

Address:Bharuch, Gujarat, 392001
Website:www.gsrtc.in

Dear sir,

It is very disappointing that i travel frequently by bus from bharuch (gnfc depot) to idar. as part of "digital india" we one side boast of our progress but ground reality is very different.

The ticket booked pnr no: g12699475 and g12699492 was of bharuch to idar scheduled on 30/06/2016. the bus is scheduled on 21.30 but as i travel frequently, it comes rarely on this time. mostly it comes at 22.30-23.00. but on this day-30/06/2016. my father and mother waited for the bus till 00.30-01/07/2016 but it didn't come.

One point which is very serious is there is no responsible person at there at gnfc-narmadanagar bus depot to answer about the bus. mostly they are not found in night. so bus station is only found with passengers without any officials of gsrtc. also, deport contact does not answer the calls most of time.

Also, the booked/reserved ticket had not any contact no. or bus no. printed on it so one can confirm about it.

Since it is the second time, my parents faced difficulties during the night time and had to travel in seating bus instead of our booked tickets for sleeper and also paid the extra charges for other tickets.

I think gsrtc should improve this and provide contact details of bus/conductor. and if there any mishappening with the bus, they should inform the passengers by calling them because they have our phone numbers (as they ask during reservation).

I want refund in this case as we need to spend extra money on travel and also for discomfort we faced. they cannot argue that bus came in the morning or anything like else since we have our scheduled to catch on and we cannot wait for them to come at anytime (although we waited for 3 hours to mention: 21.30 is scheduled time and we waited till 00.30).
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    Gujarat State Road Transport Corporation [GSRTC] Phone
    +91 80 2676 7702
    Gujarat State Road Transport Corporation [GSRTC] Address
    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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