Gujarat Travels — Not got refund on bus cancellation

Address:	Gandhinagar, Gujarat
Website:	www.gujarattravels.co.in

I had booked bus ticket from ambaji to ahmedabad for 28 june 2016 5pm, seat no 'T' and PNR: 66095219 through PayTm with gujarattravels(www.gujarattravels.co.in), i have also attached the ticket
the bus got cancelled, but they didnt refund me any money, since then i have mailed them may times, earlier they used to respod, but now responses have also stopeed

please find below the mail chain:

[protected][protected][protected][protected]
Dear Sir,

Thank you for your email.

Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with our Travel Service recently.
We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further.
We also note your feedback on availability of information regarding our services as well as the service levels.
In order for us to escalate your feedback and complaint to the Company's Director.

Once again, please accept our sincere apologies and we look forward to serve you.

Thanks


On 4 July 2016 at 23:32, Gujarat Travels wrote:

Feedback from varsha agarwal -

Name : varsha agarwal
Email : [protected]@gmail.com
PNR No :[protected]
Comment Type : Complaints
Comment on : callcentre

Feedback : i couldnt find any call centre of gujarat travels by the way and When a customer pays you money showing trust on you before the travel you should damn make sure to refund the money instatntly if the bus gets cancelled instead of replying that dont call us at 11.30 pm for refunds (mount abu office) very disappointed ..if the call at 11.30 pm is for booking a ticket then that is ok for you business with poor service is poor, no matter hows the product if you are running such a wide bus service then you should have people who are answerable whether it is 11.30 pm or 3 am.


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Thanks & Regards
Head office:
Ahmedabad - :
1 - Medicine Market,
Opp.Shefali Centre, Paldi Cross Road,
Ahmedabad.
( Gujarat )
+[protected] / 75951, 2, 3.
Parcel Div: +[protected]
Varsha Agarwal

Jul 8

to Info
Hi Team,

Thanks for acknowledgement
Did you look out for the refund?

I have not yet got any refund.
Please look into it asap.

Regards,
Varsha
Info GTT

Jul 9

to me
Hello MA'am,

Your refund is in process u will get in 7 working days, ,
Varsha Agarwal

Jul 18

to Info
Could you please let me know the progress on this?
Info GTT

Jul 19

to me
Hi Varsha Ma'am,

Sorry for the delay,

Due to some technical fault it will take more 7 days .
Varsha Agarwal

Jul 26 (8 days ago)

to Info
So whats the progress now?
dont tell me it would now again take 7 more days, i am also a technical person, and no technical faults can delay transaction for this much time.
I hope, I'll get a positive response this time.
Varsha Agarwal

Jul 31 (3 days ago)

to Info
This is very irresponsible on your part...
I expect a positive response in a day or so or would need to escalate the issue.
___________________________________________________________

as you can see they have not responded to te last two mails

please help