[Resolved]  Haier — NON REPLACEMENT OF DEFECTIVE TV IN WARRANTY PERIOD - REG

Address:

Coimbatore, Tamil Nadu

Sir / Madam, In connection with the attachment regarding replacement of defected LCD TV, It is informed by your Coimbatore branch that they have completed the process and TV will be dispatched to them from their office at Madurai and i will be receiving it through my dealer M/s Anus Home Appliance at Coimbatore. But, I have not yet received a reply or a replacement from your end even after registering a number of complaints through your website, voice calls to your service point and sales center at Coimbatore and e-mails. I really couldn't believe that "a person from Madurai can reach Coimbatore within 5 hours but a parcel containing LED TV couldn't reach even after 2 weeks". I don't know what is happening at your end in this regard. Please intimate by a return mail, whether you are able to replace the TV immediately or else at least make arrangements to settle the amount through Demand Draft including the additional amount of Rs.1000/- paid for replacement of LED instead of LCD TV plus compensation for delay and other losses incurred without any further delay. I believe that appropriate action will be taken at your end to solve this issue immediately without forcing me to take up this issue to the consumer forum. Note:Please find a copy of my previous complaint letter and replies sent by you in the attachment.