[Resolved]  Haier — Poor service and non co-operation

Address:

Kolkata, West Bengal

Sir,
With deep tragedy I am sending this mail to you regarding a problem with my Haier
Microwave Oven. I have purchased the Micro Wave Oven, Model No:HR21EC in 2008.For
last few days I noticed that the Microwave
Oven light has stopped working, so I
made a request for a service engineer visit to my house on date 14/10/2014 and Request
I.D No:KO[protected].After one day service engineer came to my house and
after inspection told me that there is some problem in the PCB which cannot
be repaired in my house, so he told me to bring the Micro Wave Oven to the service center situated at Golpark(Kolkata).We
requested the Service engineer to make an arrangement due to manpower problem at my house but the
Service Engineer ignored it .The service
engineer also told us that it will take 20 days
for the repair of the above mentioned part. But without solving the problem
I have been charged Rs281/-. Once again I
called up the customer careNo: [protected] and discussed the whole thing with the
customer care executive, Request ID: KO[protected] Dated: 17/10/2014. The
customer care executive assured that my
problem will be solved, but on the very next day I got a call from the service
center end regarding ‘WHY HAVE I MADE SUCH COMPLAIN ‘as well as they refused to
take that particular part from my house.As mentioned I never had such bad
experience of Service support in past hence strongly request to please solve the
problem to have Trust in Haier as Best Product with Good after Sales Support.

Awaiting
your swift action on it.

Regards,
Partha SanyalService
Head.E.I.A.I
Royal Enfield
+91-[protected]
+91-[protected]
+91-[protected]