Hathway — 10 GB top up purchased 6 days ago has not been applied yet

Address:

Pune, Maharashtra

I have a 10 GB per month plan. I used up my 10 GB before 16th of Feb. Hence I did a top-up on 16th Feb. Since then I have made calls to customer care every day - I keep getting asked the same questions so here is the FAQ 1. No I have not crossed 10 GB after doing top-up 2. I have removed the wifi router and connected directly as was told by the customer care guy 3. The amount paid for 10 GB is what your website auto-populated - There is no option to change it manually - So if there is a difference in what I paid (Rs 562) and the actual value then it is problem of your website 4. No I do not have a virus(Duh!) Below is what I heard from there calls : Day 1 : You paid a different amount.. Your problem will get solved in 4 hours Day 2 : Its techical issue . Your problem will get solved in 2 hours Day 3 : You exceeded your limit!. Then after me telling them to verify again they confirmed I have not exceeded limit. Day 4 : First call claims I have virus. Then Its techical issue the technical guy said they are not able to apply my topup Day 5 : Your problem will get solved in 2 hours Day 6 : You exceeded your limit!. (Then I had to tell this guy I did the top-up yet again ) Then he verified and said billing department will call me. I have been talking to hathway guys every day and I am fed up of saying the same thing every day Here is the Speedtest.net report : http://www.speedtest.net/my-result/[protected]