[Resolved]  Hathway — 1st 3 months SUPERB..Post this, jus does not work

Address:Mumbai City, Maharashtra

We have taken Hathway internet connection with 50 mbps speed and were extremely happy with the speed and uninterrupted net..however, to our suprise, post 3 months, when we paid next instalment-the internet did not work even for 5 days, out of 30 days...It wud work for hardly an hour or so in the entire 24 hours and that too most of the days it does not work..We have tried calling customer care also almost every alternate day, but nothing helps resolve the problem.. One time, we are told-that the server is down and at other time that the executive will call back...Out of 30 days which consists of 24 hours each, the internet has worked hardly for 24 hours in totallity and we are really upset and want full refund of the paid amount...
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ekta,

We apologize for any inconvenience, please share your account number with us. We will get back to you.

Regards,
Hathway Broadband

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Hathway
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    6926
    Pending
    0
    Resolved
    2006
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
    View all Hathway contact information