Hathway — Account 1117666 - connection closed in july 2015. Still receiving bills as on feb 2016.

Address:Bangalore, Karnataka, 560075
Website:www.hathway.com/Broadband/HomeBroadband

Hello,

This is regarding the account no. 1117666, which I was using for a year before I had to move to Pune for career shift.

I had requested for disconnection of my services on 14th July 2015, since I was moving to Pune on15th. After repeated mails, I did not get any reply. I believe it was on purpose to keep my account active and keep me charging. If I called them up, they put me on hold for half an hour on the pretext of checking my details. I tried raising so many complaints, but the service desk guys were extremely unhelpful.

After a lot of emails and contacting the customer care, the router was finally collected. After this I settled the pending bill, believing that the connection would now be closed.

However, to my surprise, I kept receiving bills in the further months. I even received calls asking me to make the payment. I told them that I had submitted the modem and the connection has not been in use for months now. To which they showed surprise.

Every month I keep getting a new bill and messages. I would like to know why my account has not been closed, and why is no proper action being taken on my complaints?

This is one service I would never ever recommend to anyone.
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Further update on this issue:

I received a call on 17th Feb, from someone claiming to be from Hathway. He said that the issue has been resolved from back-end where it was stuck, and I will not be getting any further bills. The pending amounts have been adjusted and I do not have to pay anything. I believed him and did not ask for any written communication.

However it was stupid of me to think that it has been resolved.

I received another mail from someone called Ravindra on 21st Feb that my payment is overdue, and I have to immediately pay otherwise connection would be disconnected. Then I again got a call from someone today (23rd Feb) asking for the payment.

I would like to know what kind of harassment is this? What action can be taken against Hathway for such unprofessional behavior? They have come down to blatant cheating and coercing people.

I would like Hathway to issue a written acknowledgement of the closure of connection. If not, I want strict action to be taken against them for such unfair practices. Kindly direct me to the proper authorities.
Dear Mr. Singh,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
Hello,


I would like to be contacted via e-mail with the details, because I would like to keep a copy of all the conversation. I was told on phone last time that everything has been fixed, but I am still receiving the bills, messages, and calls.

My email id and contact details are already with Hathway, and calls on my mobile should be the last resort for contacting.

Regards,
Aniket Singh

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