[Resolved]  Hathway — Broadband connectivity

Address:Mumbai City, Maharashtra
Website:hathway.com

Last month when our bill was due we complained about the slow internet speed. The collection executive explainer to us another high speed plan for our needs. We found it suitable and upgraded our plan. However ever since the new plan started we have been noticing that out of our daily usage of 8-10 hours for about 6 hours the modem has no connectivity. We got our router changed to check whethere that is the reason, however still the problem persisted. Apparently in exchange for providing internet speed at reasonable rates they cut off your connectivity for hours to not allow you to use your unlimited download plan
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Aug 6, 2021
Complaint marked as Resolved 
Hathway customer support has been notified about the posted complaint.
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Dear SPPunmia,

we apologize for the inconvenience. Please share your Hathway account number, cell number and location. An executive will get in touch with you soon.

Regards,
Hathway Broadband

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