Hathway — Broadband False promise of 50 Mbps

ambu t

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Here is the Account No: 1388563 for Internet connection.

Recently I shifted from Act(formerly Beambroad) to Hathway Broadband. Though I was quite satisfied with with Act for more than 2 years I shifted to Hathway becuase they promised to provide more than double the speed Act provides that to for the same price.

But the fact is the speed is such worst that I some times get *20 TIMES LESSER* what they promised and the worst thing I get frequent disconnections at least once in a minute. sometime. Since I work from frequent disconnection will not work for me.

When I initially raised the issue about the speed and connectivity the technician turned just saw the problems and left. No resolution is being taken.

Though frequently following even with Nodal office I see the ticket are getting closed with out any resolution...

Regards
Raj

+1 photos

Was this information helpful?

No (0)

Yes (0)

Hathway customer support has been notified about the posted complaint.

Related Hathway reviews

View all 6928 Hathway Reviews

Comments

suneetmalpani

from Gurgaon, Haryana

My Account No. is 1386952.
I paid for 3 months advance in which installation is free along with the equipment.
Its' been exactly 1 month since I have taken the new connection.
Out of 30 days 20 days internet is not working.
I have been sending emails but no replies are coming back.
Similarly on phone I have been asking for the senior manager but they haven't been able to connect me to them even after 10-15 requests / complaints.
Internet connection speeds are at times coming at 2 -5 mpbs even after promise speed of minimum 35 MBPS.
Even if it's connected at 35 MBPS still the browsing speed is the same as th earlier ones.
They are cheating thats for sure.

ambu t

from Hyderabad, Telangana

Sending mails and reaching Hathway Customer care is useless and just posted the complaint here got a call from Nodal officer
assuring things will be resolved. But thats turning out to be false assurance nothing is getting changed both the issue still persist

Now how should we should address this ? Its look like its not just me even others are facing the same issue. And for others who wanted use this connection for doing WFH then its **BIG NO**

Regards,
Raj

ambu t

from Hyderabad, Telangana

Reporting the complaint here did REALLY help as repeatedly calling the customer care was of no use.

But I moved on i.e reverted back to ACT..

I cannot comment whether Hathway can provide a consistent service as other leaders such as ACT or Airtel. But I am pretty sure that ACT can provide a good service..

Regards,
Raj

Aniruddha Dhondge

from Mumbai, Maharashtra

Its a same problem with me to, for 50mbps plan I get less then 1 mbps :(.
Check Image of Tesla speed test.

Sirisha Sairam

from Bengaluru, Karnataka

RE: Hathway Internet connection gets Disconnected frequently

I have a broadband Internet connection with hathway. The connection is really horrible. The Internet gets disconnected repeatedly . Ihave complained it many times but it is of no use.

amollungare

from Pune, Maharashtra

Cable connection not working

Our cable connection at home is not working from last 3 days. Amol.V.Lungare 11, Manad, S.No 692(B), Bhagyashree co-op hsg society, Bibwewadi road, Pune -411037.

CA.Ashok

from Noida, Uttar Pradesh

Id.1218994

MY ID.1218994
The qtly.payment was mad on offer that 15 days extra will be given for my connection .That is 15 days extra for 3 months payment.But now the co.is not providing the extra 15 days offered.Making false commitment.