[Resolved]  Hathway Broadband Internet, Mumbai — Worst service and careless towards service providing

Address:	Mumbai City, Maharashtra, 400067
Website:	www.hathway.com

A pathetic work system is accepted by Hathway.

A/c No. - 204669

Date of Disconnection - 15th May, 2015

After sending mails to Hathway several times, Hathway is not even ready to resolve complains. Even Hathway Nodal Officer is not replying to customer complain for customer satisfaction.

When Hathway wants new customer or renewal, it will send person immediately on same day. But when it comes to refund, Hathway is taking 6 months?

- Worst customer care which even don't know what is a problem customer having.

- Hathway is disconnecting connection without any prior notice and intimation.

- Hathway is disconnecting connection even after taking 100% money of plan in advance. Is a customer fool who is selecting Hathway as a service provider?

- After 8 years of service, Hathway is disconnecting connection suddenly. Also after disconnection, Hathway is not in a position to reply with reason of disconnection. Is any illegal working is being done at Hathway or what? Is Hathway playing with customers? Are we toys?

- After 5 months of disconnection by Hathway, Hathway itself is calling and messaging and sending letters for renewal. Hathway employees does not have any about working at Hathway? or Hathway's policy is made up such way way which not one should knows?

- After disconnection by Hathway, Hathway people are saying that refund procedure has to be initiated by customer. Hathway doesn't care about its brand name or goodwill or what? Shameless answer by Hathway people.

It is not ending here.

- Even after initiation of refund procedure by customer, Hathway is not even reverting for mails and not even processing refunds.

THIS ALL INCIDENCE INDICATES THAT SOMETHING WRONG IS HAPPENING AT HATHWAY WHICH IS HARMFULL FOR ANY CUSTOMER AND CUSTOMER CAN LOOSE ITS MONEY ANYTIME WITH HATHWAY. HATHWAY IS NOT AT ALL A TRUSTED BRAND.

Help me if possible to get my 100% refund from Hathway. In this kind of case also Hathway is saying to provide refund on usage basis. When a customer is paying to avail service, why it will accept half refund where service has been disconnected by company itself without any reason?

I will be thank full to this site if I am getting refund.