Hathway Cable & Datacom — Broadband service

Address:	Mumbai City, Maharashtra, 400071
Website:	www.hathway.com/broadband

My broadband connection (Account no. 1600868 - deep puri) is out of service since last sunday. Till thursday i was not even able to log a complaint through your contact number 67134600. After entering account number on ivr and confirming, call gets cut automatically. Thereafter i had to file a complaint with the nodal officer on thursday, jun 23. Some lady called me next day and i narrated the episode to her. She said she will call me back after checking with the engineer. Nothing. Next day, saturday june 25th, finally i was able to log a complaint in the system to which some executives came to fix it, it started working at that time for 10 mins. After they left it stopped again. I called the technician directly. No answer. I logged another complaint[protected]. Lady says call the technician directly. Since he was not answering i got another complaint number but no resolution. This morning the complaint status says resolved and auto closed. I am still without service. I am now buying a new connection and legally pressing charges against hathway for deficient service alongwith recovery of losses caused by the same