Hathway Cable & Datacom — Cable Connection

Address:

Hyderabad, Andhra Pradesh, 500017

Hi,

I am Rakesh Gupta, having hathway cable connection. MAC ID is 24767D78377A.


Hathway customer care is so irresponsible, i never thought. Even local ones services are faster than you. I made call to your headoffice, customer care, nodal officer continuously on 7, 10, 12, and 14th and explain that I have made the payment but for the last five months I never received any receipt also not get any sms. they told me that they will speak to local cable office and resolve my issue on the given number [protected] and [protected], but till now I didn't receive any update. and now my connection is disconnected showing due to non payment of bill.

How pathetic is this kind of service, when after making of so many complaints and calls my services has not been resumed. I visited five times to cable provider office and always received answer that within half an hour this issue will be resolved.

I also have the recording of earlier calls I made to nodal officer. It really a worst service provider when a customer who is already made the payment but their connection are disconnected and customer are suffering because of ignorance of customer care service provider, as well as nodal officer.

Rakesh Gupta
[protected]