Hathway Cable & Datacom — Exploiting users by showing high usage that real and thus using unfair means (crossed fair usage limit) to justify downgraded speed

Address:	400078
Website:	www.hathway.com

User ID 1184851

Hathway always used to downgrade speed saying that I crossed the fair usage limit of 15GB within 20-25 days. They use to make fake report to show cumulative usage as 15GB if asked for report (hardly you get a reply from billing desk or helpdesk, except an autogenerated mail).

This time I changed my plan to 25 GB per month to cover up the last week usage if I really exceed 15 GB within 20-25 days. However, this time they are showing that I crossed 25GB within 13 days; i.e. 2GB per day. Trust me, I never use to download any movie or songs. I also use 3G mobile data separately and have fair idea o[censored]sage.

Hathway is really using unfair means to cheat customers which needs urgent attention. Not sure if this complain will serve my purpose and any investigation will happen. However, this is something I would like to highlight to TRAI or Telecom Ministry so that they can take appropriate action.

Does not look like this forum serves the purpose, looking at 8% compliance regarding issue resolution.

Kindly suggest. Thanks.