Hathway Cable & Datacom — Hathway broadband - last month's data missing

Address:	560100
Website:	hathway.com

Hello team,

I have a broadband connection, acc no - 1493763. My billing cycle is 28th of every month. And i pay on 3 month basis. This month i payed in advance on 22nd may rs 3777.36 and transaction no. - [protected]. My plan is 50 gb every month. Now when i check service usage in hathway portal it is showing only 4 gb counting from 22/05/2016 1:16:47 am.

My question is what about my previous months 50 gb data. I had used about 25-30 gb data, but now the service usage is starting from 22nd. So i have lost previous month's 20 gb data. When i called customer care they said my data usage will start from 22nd may only. And previous data is gone.

Please resolve this issue. This is a case of cheating. No other internet provider does this kind of scam.

Regards,
Wasim latif
Phone no - [protected]