Hathway Cable & Datacom — Hathway cheating on fup (do not apply for a new connection look elsewhere)

Address:	411038
Website:	www.hathway.com

I have been loyal customer of hathway for over 2 years now. Never had any issue with them and even recommended their services to other people.

Recently i upgraded my plan to a 40gb fup plan from a 25gb. The old 25gb plan usually lasted for a month or at least for three weeks with my typical usage.

Now normally the 40gb plan should last me lot longer considering my usage hasn't changed a bit. My fup gets renewed on 17th of every month. Today is 20th (Time i'm posting this) and i'm already out of fup. I use my data very carefully and i don't download any large files whatsoever except this month i had to download visual studio iso which was around 8gb in file size. Now it should leave me 32gb of fup but the speed's been already capped. I'm very disappointed with this and feeling cheated by hathway. The only reason i sticked with hathway is coz of the high speed fup.

If hathway doesn't revert with a satisfiable solution i'm discontinuing their service right away. Also the customer services never work, they're either busy or don't work at all. Maybe the keep changing the numbers to avoid the customers calls.

P. S: you may wondering my wifi network would've been compromised and some person maybe hogging my data. That's not the case. My wifi network is very secured. It has 20+ characters of password which i change routinely. I also check the active client table on my network every now and then.

Hathway account no : 1143445