[Resolved]  Hathway Cable & Datacom — Hathway yearly payment

Address:	Mumbai City, Maharashtra, 400061
Website:	www.hathway.com/About/ContactUs

Hello Panel,

I am a customer of Hathway broadband with account no. 1317565.

I had received a mail and voice call from Hathway regarding offer of 12 months + 1 month free subscription on the month of Oct 2015. So as to avail the offer, I had paid the amount on Oct month itself. After paying the money they extended my validity period from 12th Oct 2015 to12th Oct 2016 but did not add my free subscription of 1 month.

Due to this I had called them several times and also dropped them several mails. Initially simply without investigating the issue, they replied saying no offer has been awarded to you and said if you have any mail please send us.

Luckily I had the mail in which it is clearly mentioned "Kindly received your yearly payment with offer 12 months + 1 month". So I forwarded them the mail. They replied that this offer will take 3 to 4 months to reflect.

Again I tried to chase them but again they asked me to send us the offer mail. This has happened several times. They keep on asking me for the offer mails.

Now on 17th on Feb they said "Sorry for the inconvenience caused and again assured me that the offer will be reflected within 30 days". Today they have completed 2 months and 10 days but no reply nor any changes seen in my account extension of 1 month.

Please help me with this fraud offer.

I have all the mail proof with me. Please let me know if you require the same.

I have attached the image of offer mail which was received from Amruta who works for hathway.